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Department Summary:
DISH is a Fortune 200 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television. Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve! Come join our team as we embark on the next chapter of our story.
DISH is a Fortune 200 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television. Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve! Come join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Job Duties and Responsibilities:
The Compensation Team supports the needs of DISH retailers, distributors and external departments by providing Solutions for retailer sales and commission payments. The team also provides support for back office operations and processes. The department is comprised of multiple facets with specific focus on targeted operational objectives that include, but are not limited to:
Payment system configuration
Retailer incentive payments
Retail and distributor support
Responsibilities:
The Business Operations Manager will lead the Compensation Operations team within Sales Operations.. A successful candidate will have a strong focus on team and employee development, and the ability to manage multiple processes and workstreams. Also, this candidate will work on various managerial functions, data analysis, and process improvement initiatives.
Manage the Compensation team daily operations including hiring, performance evaluation, providing constructive feedback, and directing work flow. Team responsibilities include but are not limited to:
Identify payment issues resulting in over/underpaying the retailer/distributor, perform release management for all initiatives that impact retailer incentives, audit new and existing customer offers to ensure payment accuracy, manage/monitor exception requests to identify upfront system trends
Prepare, produce, and validate daily, weekly, and monthly reports measuring, monitoring, and alerting the business regarding unforeseen shifts in the performance.
Identify potential opportunities for process improvement and report automation using various methods, i.e. databases, spreadsheets, external data sources, IT development, and execute changes to systems with little or no impact
Serve as a Subject Matter Expert and fully understand processes and their impact on the overall business; analyze, identify, and implement potential process and systems enhancements to create efficiencies and reduce resource allocation for routine tasks, procedures, and reports; assist in the completion of projects and using discretion to determine the methods to meet established goals
Create ad-hoc reports as requested in a timely and accurate manner, assist department leadership with various tasks and items as needed, comply with all company policies and departmental procedures, ensuring honest and ethical conduct at all times while maintaining a positive attitude
Ability to engage team development and foster employee career growth
Serve as a Subject Matter Expert and fully understand processes and their impact on the overall business
Evaluate business needs and develop/establish Objectives and Key Results (OKRs).
Develop reporting, orchestrate plans to achieve significant milestones, and deliver results for established OKRs
Improve operational inefficiencies that support company goals
Skills, Experience and Requirements:
A successful Business Operations Manager will have the following:
Bachelor’s Degree (preferred) from a from a four-year College/technical school or equivalent combination of education and experience
Experience in Customer Service, Operations and/or Release Management preferred
Demonstrates strong leadership skills, team and employee development, capable of managing performance review and consultations as needed
Advanced interpersonal and communication skills, with the ability to understand and summarize complex material
Demonstrates the ability to think strategically by anticipating future implications, identifying creative solutions to produce results, and understanding the long term impacts of decisions
Intermediate-level skill and experience with G-Suite products, including Sheets, Docs and Gmail (Additional Microsoft office products are also used in some situations including Excel, Access, Word and Outlook)
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Candidates need to successfully complete a pre-employment screen, which may include a drug test.
Salary Range: USD $65800.00 – $94000.00 / Year