Department Summary :
DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry.
Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.
S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We also pioneered the first live, internet-delivered TV service Sling TV that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve and to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Job Duties and Responsibilities :
The Marketing Lead in the Customer Retention department will be responsible for planning and coordinating all existing customer proactive and reactive marketing communications related to programming contract expirations.
This role works with numerous teams including Customer Retention, Satellite Operations, Programming, Marketing, Call Center Operations and the Executive Office.
Long range plans are developed and executed with customer messaging and offers which include electronic, video commercial, and traditional media.
This position manages end-to-end planning and deployment of tactics to reduce churn and increase Net Promoter Scores.
Primary responsibilities fall into the following categories :
Works with executive leadership and programming to scope project specifications with communication tactics and scheduling.
Works cross-functionally as a team to deploy strategies for all customer touch points.
Skills, Experience and Requirements :
A successful Marketing Lead, Customer Retention will have the following :
Benefits :
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan;
all benefits can be viewed here : DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies;
compensation is based on the role’s location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
Salary Range : USD $65800.00 – $94000.00 / Year
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