Discover Financial Services Looking for Collections Specialist at Phoenix, AZ Full Time

Discover. A brighter future.

We offer 100% remote, combo, or on site – it’s your choice!

And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic!

Our next classes start in October of 2023.

We Are Currently Hiring For Schedules With Start Times That Range Between The Following Hours

We’ve got you covered with a variety of shifts.

• 8:00 AM & 2:30 PM EST (Ohio)
• 6:00 AM & 12:30 PM MST (Utah & Arizona)

Note: Shifts are Monday – Friday with Saturdays as assigned.

What You’ll Do

• Under close supervision, responsible for collecting delinquent credit card accounts through varying channels (outbound, inbound, assigned queues and chat sessions).
• Minimizes losses to the company through use of prescribed methods and tools to collect on delinquent accounts.
• Utilizes professional communication to keep the goodwill of customers.
• Uses multi-tasking skills to handle back-to-back calls in a fast-paced call center environment.
• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
• If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.
• We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!

How You’ll Do It

• Reviews past due accounts and calls customer to arrange an acceptable payment program for accounts from which sufficient funds cannot be collected.
• Builds rapport with the cardmembers and works with customers to secure repayment on delinquent accounts.
• Reviews credit and other available information on delinquent accounts, evaluate prospects for collection of delinquent amount.
• Ensures compliance with company policies and procedures.
• Handles difficult collection calls as determined by center management.

Qualifications You’ll Need

The Basics

• H.S. Diploma or GED
• 1+ years of customer service or related experience
• Entry-level experience in detail orientation, influencing, and negotiation
• 1+ years working-level experience in customer service, verbal communication, system/computer fluency, and professionalism

Bonus Points If You Have

• 1+ years prior experience in collections and compliance
• 1+ years of working-level experience in problem solving

#INDDFS

#ZRDFS

#Remote

#BI-Remote

A credit screening may be required for some roles within Discover Home Lending.

Compensation

The base pay for this position generally ranges between $19.25 to $24.19. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more at MyDiscoverBenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)