Projects may include corrective actions plans, or feasibility and demonstrations of new product and services. • Develop and reports customer performance metrics, including company volumes, Turn-around Times (TAT), random %, to both internally and externally . • Conduct face-to-face Operational Reviews with Accounts, account leadership and internal DISA support teams, when requested ; which includes network reliability, service delivery, billing and other relevant topics tailored to the customers’ requirements. • Acting as a thought leader on behalf of the Account/Client /owner in correcting process/with development gaps to improve the overall DISA customer experience and contractual adherence.