Research, develop, and propose changes, refinements, or evolutions to your department as part of Delta’s broader evolution strategy with a vision to create high-end hospitality environments
Promotes and upholds the Delta culture visible leadership – individual and group and verbal as well as written communication – in order to promote Delta corporate goals and workplace initiatives
Ensures a smooth, safe and secure operation, emphasizing safety, collaboration and customer service consistent with the Delta brand
Leads by example to ensure distinctive customer service is delivered to every Delta customer and resolves issues for customers regarding service failures or other complaints
Models Delta’s vision and values while maintaining and improving methods of communication with your team
Accountable for all internal and external regulatory matters
Serves as liaison for Delta initiatives across all divisions while building effective business partnerships with Delta’s outside contractors/business partners
Responsible for ensuring that department goals are met or exceeded
Manage costs and execute on budget targets throughout the year to ensure company financial objectives are met
Develops both strategic and tactical plans that create a safety-conscious environment that results in employee safety and well-being
Develop business cases to support station projects and communicate benefits both financial and experiential What you need to succeed (minimum qualifications)
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
High school diploma, GED or High School Equivalency
Embraces diverse people, thinking and styles
Consistently makes safety and security, of self and others, the priority
A minimum 3 years’ experience in leadership positions
High standards of performance for self and others with ability to guide others in adhering to these standards
Should have a thorough knowledge of Delta operational procedures and policies
Able to identify, evaluate and refine functional results to improve the customer experience and operational performance
Strong organizational skills
Multi-tasking skills with the ability to make quick, prudent decisions
Possess initiative, a high tolerance for stress, and the ability to solve complex problems
Flexibility and personal stamina are requires in order to sustain long working hours in a constantly changing environment
Able to travel as necessary
Must be performing satisfactorily in present position What will give you a competitive edge (preferred qualifications)
Bachelor’s Degree in business management or related fields or 5 plus years of relevant experience
Previous experience navigating a matrixed environment is a plus
Previous experience managing Above Wing and/or Below Wing operations is a plus
Knowledge of airline or hospitality industry operations is strongly preferred
5 years’ experience in leadership positions is preferred
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