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United States, Georgia, Atlanta
Inflight Services
26-Oct-2021
Ref #: 10126 How you’ll help us Keep Climbing (overview & key responsibilities)
The Senior Base Manager is responsible for managing the day to day base operation along with leading and developing Field Service Managers. In-Flight Service is seeking individuals who have demonstrated leadership experience and possess a high level of accountability for achieving strategic and operational results. The successful candidate will lead a diverse team of merit leaders and support staff to support Flight Attendants and the flying operation. The candidate must role model Deltas core values and uphold The Rules of the Road.
Inflight Services
26-Oct-2021
Ref #: 10126 How you’ll help us Keep Climbing (overview & key responsibilities)
The Senior Base Manager is responsible for managing the day to day base operation along with leading and developing Field Service Managers. In-Flight Service is seeking individuals who have demonstrated leadership experience and possess a high level of accountability for achieving strategic and operational results. The successful candidate will lead a diverse team of merit leaders and support staff to support Flight Attendants and the flying operation. The candidate must role model Deltas core values and uphold The Rules of the Road.
Key responsibilities:
Partner with leader to develop and execute base level tactics in achievement of division and corporate goals for Safety, Operating Budget, Customer NPS, Employee Satisfaction and Leadership Development. Provide mentorship, performance accountability and maintain positive employee relations for a diverse workforce. Ensure Field Service Managers are executing their role responsibilities according to established Standard Operating Procedures and driving system consistency. Build trust and respect with Flight Attendants and merit team via open channels of clear and transparent communication. Effectively engages and supports local Employee Involvement Group (EIG). Collaborate with IFS peers to share best practices and align on the execution of system initiatives to ensure consistency and success. Oversee the day to day base operation and proactively solve situations as they arise. Manage scheduling of base administrative staff and Field Service Managers to ensure adequate staffing levels are maintained to support base operational needs. Develop, manage and reconcile base financial operating plan. Own collateral initiatives and projects as assigned by senior base leader. Partner with IFS leadership, matrixed IFS support groups and cross divisional leaders to ensure success by capturing and communicating needs on behalf of your base. Execute full onboard Flight Attendant duties as required. If not already Flight Attendant qualified, must successfully complete initial Flight Attendant training and maintain qualifications. Travel required. Must be willing and able to work nights, weekends and holidays to support a 24/7 global operation. Ensures safety awareness and compliance throughout workplace. Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.
What you need to succeed (minimum qualifications)
High school education or GED equivalent.
Minimum of three years of experience in a leadership position effectively managing direct reports and driving performance results.
Strong written and oral communication skills and ability to produce concise documents and presentations for senior leaders.
Excellent critical thinking and decision-making capabilities in a high pressure, time critical environment.
Ability to influence and drive change at all levels of the organization and to manage and execute multiple priorities on time.
Demonstrated experience in conflict resolution and finding common ground in order to obtain cooperation from others.
Moderate to high level of proficiency in use of standard Microsoft Office applications.
(If transferring internally) Must be performing satisfactorily in present position
Embraces diverse people, thinking and styles
Consistently makes safety and security, of self and others, the priority
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc. What will give you a competitive edge (preferred qualifications) Bachelors degree or 5+ years equivalent work experience Experience in dealing with a wide variety of operational and safety situations Previous experience as an IFS Base Manager Four years of In-Flight Service or Delta experience Three or more years of People Management experience