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DefinedTalent is proud to be supporting a company that accurately connects and optimizes data to deliver personalized marketing that drives engagement. The company helps shape the future of an emerging technology with identity-based data activation. Join a dynamic, fast-growing company that delivers results! They use cutting-edge technology, employ smart colleagues and offer opportunities for professional development.
As a Technical Account Manager (Hybrid), you will act as a technical problem solver in a fast-paced environment. The ideal candidate is a detail-oriented individual that will join the Data Operations team. You will function as a data solutions and ad tech platform expert and be responsible for supporting the company’s identity solutions and data onboarding (including new client requests, platform implementations and ongoing data monitoring). The candidate will possess the ability to think analytically about each data request and assist with any platform and/or technical challenge to ensure clients are fully supported.
As a key stakeholder, you will interact with various internal teams including, Sales, Customer Support, DevOps, Data and Applications Development members to support all data workflow processes, managing any issues until resolved. This position will report to the Senior Director, Data Operations and Integrations.
***Hybrid = Mon./Fri. -> WFH – Tues./Wed/Thurs. -> onsite in Red Bank, NJ – FLEXIBLE)***
Responsibilities:
- Work directly with clients on alignment of data files to support their identity solution use case
- Oversee work items queue, communicating any match or onboarding requirements for new and existing clients to data and tech teams
- Support the Sales Team in pursuit of new opportunities
- Ensure audience segments have been properly set up at end platform for data ingestion
- Proactively monitor new and ongoing client solutions for issues or outages
- Escalate any critical issues to upper management
- Become well versed in all identity solution offerings, expanding personal knowledge through independent efforts and with the support of your colleagues
Requirements
- 1-3 years of industry experience working within advertising/marketing technology, programmatic ad tech, audience strategy, platform operations or in a technical customer-facing role
- Experience working directly with various data platforms (DMP, DSP, SSP)
- Knowledge of data transfer protocols, SFTP, etc.
- Basic understanding of audience building fundamentals and terminology (i.e., Boolean logic, etc.)
- Knowledge of basic data structures, such as JSON and CSV
- Experience with Jira and Confluence
- Experience managing varied workstreams without supervision
- Must possess a client-service mindset
- Excellent communication skills and ability to ensure multiple stakeholders are provided timely updates on deliverables
- Flexibility to adapt to changing priorities, effectively prioritize time-sensitive requests while demonstrating the ability to multi-task and keep multiple projects on-track
- Ability to form relationships and work effectively with cross-functional teams
- Experience working with products or services that require frequent or continuous distribution of high volume of data
- Excellent troubleshooting, analytical and problem-solving capabilities
*Candidate must be legally authorized to work in the United States.
*Verification of employment eligibility will be required at the time of hire.
*Visa sponsorship is not available for this position.
The salary range for this position is $110,000.00 – $130,000.00.
Final salary is competitive and commensurate with experience.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Life Insurance (Basic, Voluntary & AD&D)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
