Cypress HCM Looking for Accounts Receivable Analyst – Collections at Salt Lake City, UT Full Time

Accounts Receivable Analyst – Collections

About the Role:

The Accounts Receivable Analyst is responsible for managing a portfolio of customer credit accounts in various capacities within the Accounts Receivable Team which include: providing exceptional customer service, troubleshooting/resolving past due balances and coordination with other functional teams to assist in resolving issues. The ideal candidate is a highly motivated self-starter, goal driven, an excellent communicator, and enjoys collaborating with people with a diverse set of talents, in a dynamic fast-paced environment.

Responsibilities:

• Maintain a portfolio of customer accounts which includes: weekly/monthly invoice inquiries to troubleshoot/resolve past due balances, responding to customer inquiries, distribution of customer statements, resolution of purchase order issues and performance of customer account reconciliations as needed
• Interpret customer contract terms and billing schedules
• Analyze past due accounts, determine the reason for non-payment and recommend the best course of action to resolve the past due balances
• Assist in reconciling transactions and balances to maintain accurate accounts
• Assist in the monthly calculation of the bad debt reserve
• Maintain accounts receivable customer files and records
• Investigate and resolve customer queries
• Special projects as assigned

Requirements:

• 1 + years of experience in Accounts Receivable or relevant customer facing experience
• Accounting or business degree preferred
• A genuine passion for customer service
• Excellent follow-up skills and interest in seeing issues through to resolution
• Strong analytic and problem-solving skills
• Organized, detail-oriented and accurate
• Ability to react quickly to change and implement new processes
• Professional demeanor
• Demonstrated ability to interface with all levels of management
• Solutions oriented
• Excellent oral, written and interpersonal communication skills
• Proficient in Microsoft Outlook and Excel
• Experience in GetPaid Collections tool desired
• Continually evaluates processes and seeks to improve operational efficiencies

Compensation:

• $25.86/hour – $34.48/hour (W2)