At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Work location: West Reading, PA or Remote Overview: This role will support third party risk management through contract reviews for new and existing vendors. More specifically, the third-party risk team supports all areas within the Bank and facilitates contract reviews through coordination with the Bank’s subject matter experts (SMEs) and Legal. This role will be part of the risk management group at the Bank. Responsibilities: Assist business units with business terms and identification of contract SLAs Participate in the tracking, approval, and execution of contracts by acting as a point of contact to internal and external parties Collaborate with Legal and subject matter experts to ensure contracts are meeting risk’s standards Manage the inventory of contracts through third party risk’s system of record Perform ongoing monitoring of the contracts and initiate renewals, amendments, and terminations as required. Monitor and track contract SLAs. Must Haves: Minimum of 3 years’ experience working with vendor contracts and familiarity with contract language Paralegal, Bachelor’s degree, or equivalent experience Knowledge of contract frameworks and contract management Ability to collaborate with multiple teams to design and implement processes and procedures Strong attention to detail and interpersonal skills Superior communication (written and oral) Nice to Haves: Background in Banking, financial institution, or fintech is preferred General understanding of risk, information security, business continuity/resumption, compliance, and legal are preferred skills Technology Skills: MS Office applications Salesforce experience is preferred Customers Bank will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex/ gender, sexual orientation, gender identity, protected veteran status or disability. VEVRAA Federal Contractor, seeking priority referral of qualified protected veterans. Customers Bank will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex/ gender, sexual orientation, gender identity, protected veteran status or disability. VEVRAA Federal Contractor, seeking priority referral of qualified protected veterans.Estimated Salary: $20 to $28 per hour based on qualifications.