Log In
Sign Up
2.9 Quick Apply Full-time 1 hour ago Full Job Description At Customer Elation, we are driven by a single mission: Treat Every Caller The Way You Want To Be Treated. This mission is multi-faceted in its simplicity and applies to the consumers we serve, the customers we partner with, and the value that we create in those relationships. We are committed to providing our clients the ideal combination of best-in-class technology, customized business solutions and reliable 24/7 services. We are a growth-minded company that believes deeply in the power of teamwork . and we are looking for our next member of the team. To continue to fulfill our mission, Customer Elation is hiring for a motivated and detail-oriented Account Manager. If you have the skills and experiences outlined below, we would love to hear from you! Reporting to the Vice President, Client Services, the Account Manager will play a critical role in developing and maintaining ongoing client relationships, including providing reports, recommendations and timelines for projects. The ideal candidate will be able to drive strategic engagement, process improvements and growth plans with current clients while working with our Business Development team to ensure new customers are onboarded smoothly and successfully. Our Account Manager must have analytical and problem-solving skills, a demonstrated ability to present program improvement suggestions to the client and the confidence to provide oversight on training programs for their clients’ programs. Bring your talent and leadership in client relations and business process expertise to help transform customer contact services. Qualifications Bachelor’s degree 3-5 Years Account/Client management experience Proficient in MS Suite and comfortable with new technologies Excellent customer service skills and practical process knowledge of customer service approaches Proven ability to create business relationships and expand services provided to clients Demonstrated success managing multiple client relationships Strong analytical and interpersonal skills, proven ability to influence and collaborate with clients to deliver solutions. Exceptional written and verbal communication skills Excellent planning and organizational skills Expected to provide hands-on leadership, foster teamwork and collaboration, and drive employee engagement Why work with Customer Elation? Employee-focused core values and great workplace culture Full benefits and 401K package Part of an established, growing company with opportunities for professional growth Respect – For customers, employees and vendors alike Collaboration – On every project Excellence – In our people, products and services Company Description Customer Elation provides call center services to clients who want the capabilities of a large call center with the attention and customization of a boutique shop. Our contact center capabilities include inbound and outbound services. We also offer industry leading on-call and answering service solutions. Our people, technology, size and expertise position us head-and-shoulders above any other call center company in the industry. All services are supported by our three call centers in Foley, Hutchinson, and Marshall, Minnesota. Our headquarters is in Bloomington, Minnesota. Job Type: Full-time Pay: $45,000.00 – $50,000.00 per year Benefits: 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Day shift Monday to Friday Ability to commute/relocate: Bloomington, MN 55420: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor’s (Preferred) Work Location: One location Customer Elation provides call center services to clients who want the capabilities of a large call center with the attention and customization of a boutique shop. Our contact center capabilities include inbound and outbound services. We also offer industry leading on-call and answering service solutions. Our people, technology, size and expertise position us head-and-shoulders above any other call center company in the industry. All services are supported by our three call centers in Foley, Hutchinson, and Marshall, Minnesota. Our headquarters is in Bloomington, Minnesota. Quick Apply
