Log In
Sign Up
CTDI is a global company with over 19,000 employees worldwide. We are at the forefront of our industry providing logistics, engineering, and repair services to the world’s largest telecommunications and cable providers. Our operations in the US includes over 65 locations with more than 11,000 employees working in state of the art, modern facilities. We are a growing, family oriented organization that started in the garage of our founders more than 45 years ago.
The Senior Program Manager is responsible for customer communication along with measuring and driving the performance of an assigned mission critical program. Is responsible for and will share reporting key performance metrics, production, quality, customer communication including formal presentations, and attaining the necessary technical support to ensure the success of the program. Must be able to build and maintain a strong business relationship with client personnel as well as exchange CTDI strategic program information with them. Specifically, the responsibilities of this position include:
Act as primary point of contact for the customer on operational and performance issues.
Monitor project performance to customer requirements and expectations.
Issue regular reports on program performance.
Coordinate work of various functional groups such as Operations, IT, Quality, and Billing.
Identify areas of non-conformance and develop remedial plans.
Translate operations needs into draft requirements for IT development.
Manage inventory levels to ensure timely order fulfillment.
Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources.
Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved.
Required Skills
Must be an organized, detail oriented, and self-motivated individual.
Strong analytical, problem solving, and decision-making skills.
Excellent communication and interpersonal skills.
Have the ability to work independently and as part of a team.
Flexibility to travel is required.
Proficiency in MSOffice (Word, Excel, Power Point, Access and Project), report preparation and data analysis.
SQL knowledge is a plus.
Ability to interpret and comprehend contract language is a plus.
Required Experience
B.S. Degree in Business, Project Management, Supply Chain or related discipline.
5-10 years Program, Project, or Operations Management experience in a fast-paced operation.
4+ years’ experience within a high volume supply chain/distribution operations and logistics environment.
PMP Certification preferred, but not required.
Previous experience with quality systems a plus.
Experience in the telecommunications or cable industries is preferred.
