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Our client in the banking industry is seeking an IT Help Desk Associate to join the team.
This role is direct hire and candidates must work onsite in Philadelphia, PA, and Marlton, NJ 5 days a week.
The help desk team covers banking hours from 7-7 pm, so rotating shifts will vary for this position.
Job
Summary:
As an IT Help Desk Associate, you will support organizational goals in the course of daily Helpdesk functions and assist other staff within the Information Technology department with tasks and projects.
You will also offer, Network/systems support in the areas of software/hardware as well as support for banking services/products as needed.
For this role, you must have 1-2 years of experience working in a Help Desk role, be proficient with Microsoft Office, background in troubleshooting, experience working with ticketing systems, and having great customer service skills.
Responsibilities:
Unlock accounts and reset passwords when necessary (Windows domain and Silverlake) Printer Support (Windows domain and Silverlake) Troubleshoot and support bank software and hardware Troubleshoot and support bank-issued mobile devices Manage Helpdesk requests in the Track-IT system Maintain bank PC inventory in the Track-IT system Unlock accounts and reset passwords when necessary (Windows domain and Silverlake) Printer Support (Windows domain and Silverlake) Troubleshoot and support bank software and hardware Troubleshoot and support bank-issued mobile devices Manage Helpdesk requests in the Track-IT system Maintain bank PC inventory in the Track-IT system Unlock accounts and reset passwords when necessary (Windows domain and Silverlake) Printer Support (Windows domain and Silverlake) Troubleshoot and support bank software and hardware Troubleshoot and support bank issued mobile devices Manage Helpdesk requests in the Track-IT system Maintain bank PC inventory in the Track-IT system Required Skills and
Experience:
Minimum 1- 2 years experience working in a Help Desk role Knowledge of computer systems and proficiency with personal computer PC Support experience is a plus Proficient with Windows Operating systems and knowledge of other computer operating systems Proficient with Microsoft Office Suite Working knowledge of network protocol and concepts Strong organization skills Demonstrated ability in troubleshooting problems and providing quality assistance to end-users; competent problem-solving skills Ability to multi-task in a fast-paced and changing environment Good communications skills Ability to perform job functions accurately and with attention to detail Ability to work independently Ability to maintain confidential customer and Bank information in a responsible and secure manner – provided by Dice Recommended Skills Attention To Detail Banking Services Communication Communications Protocols Coordinating Customer Service googletag.
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com%2Fjobs%3Fkeywords%3Dinformation-technology-%28it%29-help-desk-specialist%2526location%3Dmiddle-city-east%2C-pa’, ‘ExternalApply-j3w87761hcyhy1z2c3p’); ); googletag.
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dccd6cdf313f090f068f6091486e5314 CareerBuilder TIP For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.
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Estimated Salary: $20 to $28 per hour based on qualifications.
This role is direct hire and candidates must work onsite in Philadelphia, PA, and Marlton, NJ 5 days a week.
The help desk team covers banking hours from 7-7 pm, so rotating shifts will vary for this position.
Job
Summary:
As an IT Help Desk Associate, you will support organizational goals in the course of daily Helpdesk functions and assist other staff within the Information Technology department with tasks and projects.
You will also offer, Network/systems support in the areas of software/hardware as well as support for banking services/products as needed.
For this role, you must have 1-2 years of experience working in a Help Desk role, be proficient with Microsoft Office, background in troubleshooting, experience working with ticketing systems, and having great customer service skills.
Responsibilities:
Unlock accounts and reset passwords when necessary (Windows domain and Silverlake) Printer Support (Windows domain and Silverlake) Troubleshoot and support bank software and hardware Troubleshoot and support bank-issued mobile devices Manage Helpdesk requests in the Track-IT system Maintain bank PC inventory in the Track-IT system Unlock accounts and reset passwords when necessary (Windows domain and Silverlake) Printer Support (Windows domain and Silverlake) Troubleshoot and support bank software and hardware Troubleshoot and support bank-issued mobile devices Manage Helpdesk requests in the Track-IT system Maintain bank PC inventory in the Track-IT system Unlock accounts and reset passwords when necessary (Windows domain and Silverlake) Printer Support (Windows domain and Silverlake) Troubleshoot and support bank software and hardware Troubleshoot and support bank issued mobile devices Manage Helpdesk requests in the Track-IT system Maintain bank PC inventory in the Track-IT system Required Skills and
Experience:
Minimum 1- 2 years experience working in a Help Desk role Knowledge of computer systems and proficiency with personal computer PC Support experience is a plus Proficient with Windows Operating systems and knowledge of other computer operating systems Proficient with Microsoft Office Suite Working knowledge of network protocol and concepts Strong organization skills Demonstrated ability in troubleshooting problems and providing quality assistance to end-users; competent problem-solving skills Ability to multi-task in a fast-paced and changing environment Good communications skills Ability to perform job functions accurately and with attention to detail Ability to work independently Ability to maintain confidential customer and Bank information in a responsible and secure manner – provided by Dice Recommended Skills Attention To Detail Banking Services Communication Communications Protocols Coordinating Customer Service googletag.
cmd.
push(function() googletag.
display(‘div-gpt-ad-1622562035780-0’); ); Apply to this job.
Think you’re the perfect candidate? Apply on company site $(‘.
external-apply-email-saved’).
on(‘click’, function (event) window.
ExternalApply = window.
open(‘/interstitial?url=https%3A%2F%2Fclick.
appcast.
io%2Ftrack%2Fefcthm5%3Fcs%3Dlxe%26jg%3D1jzj%26bid%3DYbcpqjjljpfgk5fZEFmcRA%3D%3D%26rdr%3Dhttps%3A%2F%2Fwww.
careerbuilder.
com%2Fjobs%3Fkeywords%3Dinformation-technology-%28it%29-help-desk-specialist%2526location%3Dmiddle-city-east%2C-pa’, ‘ExternalApply-j3w87761hcyhy1z2c3p’); ); googletag.
cmd.
push(function() googletag.
display(‘div-gpt-ad-1600875440430-0’); ); Help us improve CareerBuilder by providing feedback about this job:
Report this job Job ID:
dccd6cdf313f090f068f6091486e5314 CareerBuilder TIP For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.
Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website.
To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
