Log In
Sign Up
Overview Perficient currently has a career opportunity for an Account Manager. This role can be based in either Atlanta, Detroit, Chicago or St. Louis. Perficient is purpose-built to help companies who believe that Customer Experience (CX) is the defining strategic imperative of our day. Our full-service offering is flexible and designed to tackle our customers’ ever-changing, ever-increasing business challenges, making sure our execution never fails the strategic vision. These things are not mutually exclusive; we see them as one. Guiding choices, inspiring opportunities and fueling the customer experience takes clarity. But an increasingly noisy, complex business environment often clouds the vision of marketers today. The Age of the Customer is here to stay – for many, a “make or break” business environment where every customer interaction shapes your brand, day in, day out. Make or break . . . Proud to say we’re skilled at the former. Our network of offices across North America, as well as locations in India and China, will give you the opportunity to spread your wings, too. We’re proud to be publicly recognized as a “Top Workplace” year after year. This is due, in no small part, to our entrepreneurial attitude and collaborative spirit that sets us apart and keeps our colleagues impassioned, driven and fulfilled. The Experience Design group at Perficient is purpose-built to help companies who believe that Customer Experience (CX) is the defining strategic imperative of our day. Our full-service offering is flexible and designed to tackle our customers’ ever-changing, ever-increasing business challenges, making sure our execution never fails the strategic vision. These things are not mutually exclusive; we see them as one. Guiding choices, inspiring opportunities and fueling the customer experience takes clarity. But an increasingly noisy, complex business environment often clouds the vision of marketers today. The Age of the Customer is here to stay – for many, a “make or break” business environment where every customer interaction shapes your brand, day in, day out. We’re proud to be publicly recognized as a “Top Workplace” year after year. This is due, in no small part, to our entrepreneurial attitude and collaborative spirit that sets us apart and keeps our colleagues impassioned, driven and fulfilled. We offer a dynamic, flexible and creative work environment and a roster of innovative clients across a number of industries. Job Overview As an Account Manager, you will be part of the backbone that drives Perficient’s revenue and growth – managing accounts that look to Perficient to unlock their customer experience through digital experience design, e-commerce, mobile apps, and more. You will be the primary contact and ultimate point of accountability on your accounts, responsible for overall client satisfaction and account health. You will be the driving force of a cross-functional team of project managers, strategists, creatives, and technologists. You will be working in collaboration with other disciplines in the agency to pursue opportunities, properly assess and scope work, assemble the right ongoing team, guide the client’s or project’s digital strategies, and ensure deliverables meet or exceed agency standards and client objectives. Responsibilities Develop and deliver strategic solutions that are impactful, actionable, and measurable toward the client’s business goals Develop and grow existing and new relationship with key account partners based on facilitated account plan and resulting quarterly action plan Must possess strong collaboration and practice leadership skills Drive solution direction and presentations to both prospects and existing clients Maintain end-to-end understanding of Perficient’s digital capabilities to identify growth opportunities Establish priorities in collaboration with client and help team adapt to changes in scope, priorities, and challenges Deliver key communications and timely responses to critical client needs Meet or exceed annual revenue goals while ensuring overall account health Ensure Margin Targets are being met pre-and post-sale on projects Serve as team lead managing team growth and direction Qualifications 7 years representing the strategic viewpoint on projects, accounts, and relationships, solution development, presentation, contracting, account modelling, tracking & reporting, and client advocacy experience. Must demonstrate excellent client communication and presentation skills to gather requirements, sell in solutions, and build consensus Represent the strategic vision on accounts, their associated projects, and client relationships Apply creative thinking and analytical problem-solving skills to deliver results Ability to develop client strategies based on in-depth analysis of current and past results Strong multitasking abilities and team leading skills Deep knowledge of trends in technology, experience, and digital experience; background in UX strategy a plus Experience with modern CMS (Adobe, Sitecore) and commerce (Magento, InSight) platforms a plus BA/BS in a related or interesting field Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work. More About Perficient Perficient is the leading digital transformation consulting firm serving Global 2000 and enterprise customers throughout North America. With unparalleled information technology, management consulting and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution and value with outstanding digital experience, business optimization and industry solutions. Our work enables clients to improve productivity and competitiveness; grow and strengthen relationships with customers, suppliers and partners; and reduce costs. Perficient’s professionals serve clients from a network of offices across North America and offshore locations in India and China. Traded on the Nasdaq Global Select Market, Perficient is a member of the Russell 2000 index and the S&P SmallCap 600 index. Perficient is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national, origin, disability status, protected veteran status, or any other characteristic protected by law. Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time. Select work authorization questions to ask when applicants apply Are you legally authorized to work in the United States? Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?