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Onsite in Corning, NY
Monday – Friday 8am – 5pm
Required Education:
• Associate degree required
• Bachelor’s degree preferred
Required Skills:
• Problem solving, analytical skills, exceptional follow through
• Effectively manages self and team through a fast-paced environment
• Ability to interface at all levels within the organization and instill confidence and trust
• Highly proficient with Microsoft Office products including Word, Excel, PowerPoint, Visio, and/or Project Process improvement experience
• Attention to detail and ability to abide by standard operating procedures (SOP)
• Ability to prioritize work to meet deliverables/timelines in an effective manner
• SOX compliance
Scope of Position
Involved in various roles within the Order to Cash (OTC) group to support billing, collections, order release, cash applications, and credit. Utilize systems and tools to actively monitor accounts and take necessary action as the situation warrants. Record customer interactions, both internal and external, within PeopleSoft and SAP to capture information details. Collect customer financial information, historical payment trends and supply to our Credit Manager/Credit Analyst for use in determining appropriate risk on new and existing accounts. Provide analysis of AR Data to OTC Management, and participate in group projects as appropriate.
Day to Day Responsibilities:
Work with our business partners and customers, including Customer Service/Commercial groups to support expectations.
• Responsible for communicating and resolving issues with our customers at various levels of their organizations.
• React swiftly to issues which may arise, to summarize facts and provide recommendations for timely resolution of critical issues. This may include working with different groups to identify and resolve issues
• Collection management and resolution of outstanding invoices
• Achieve & maintain compliance with established policies & procedures. Follow defined procedures and processes with regards to work responsibilities.
• Familiar with banking process, researching, and reconciling statement and accounts.
• Monitor automated systems
• Ensures that work targets and schedules are met.
• Participate in continuous improvement to process initiatives, identifying, implementing and executing changes to standard operating procedures.
• Ensure that all necessary SOPs are complete, accurate, and updated as needed.
• Evaluate, recommend, and implement process changes needed to keep accounts reconciled and improve controls.
• Participates in team projects
• Prioritize ongoing tasks, project work, and other initiatives.
• Assist Manager and Supervisor with reconciliation and reporting as needed
Travel – none required
Work Hours – M-F; 8:00 – 5:00; Flexibility in work schedule is expected.
Required Education:
• Associate degree required
• Bachelor’s degree preferred
Required Skills:
• Problem solving, analytical skills, exceptional follow through
• Effectively manages self and team through a fast-paced environment
• Ability to interface at all levels within the organization and instill confidence and trust
• Highly proficient with Microsoft Office products including Word, Excel, PowerPoint, Visio, and/or Project Process improvement experience
• Attention to detail and ability to abide by standard operating procedures (SOP)
• Ability to prioritize work to meet deliverables/timelines in an effective manner
• SOX compliance
Desired Skills:
• Excellent written and oral presentation skills
• Previous skill in banking, invoicing, and credit card processes
• Knowledge of Credit Management and Collections
• Ability to work across levels throughout the organization
• Ambitious – willing to act on own initiative
• Ability to be proactive in dealing with Customers.
• Ability to act under pressure in a fast-paced, diverse environment
• Self-starter with attention to detail, accuracy,
• Process oriented and organized
Soft Skills:
• Strong teamwork skills and work ethic; ability to function effectively as a contributing team member
• Ability to make effective presentations to small groups
• Cross-cultural sensitivity
• Open minded
