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Based in NY, and reporting to the Head of Platform and Operations, we are seeking a Technical Account Manager to act as the main interface between our customers and technology, and to drive operational efficiency across our Commercial, Operations, and Product Teams.
About Us: Skimlinks joined forces with Connexity in 2020, and in 2021 we further expanded our reach when we were welcomed by the Taboola family. Together we aim to be the first open-web source for Publishers to access e-Commerce. As the world’s largest, commerce content monetization platform, we help grow a revenue stream that can contribute as much as a quarter of a publisher’s overall revenue. In other words, we enable publishers to be less dependent on traditional advertising strategies. Our technology automatically earns publishers a share of sales they drive through product links in commerce-related content created by editors.
We connect over 60,000 publishers to 50,000 retailers around the world, generating $2.5+m of sales every day. Clients include half of the top content publishers in the US, UK, EMEA, and APAC such as Conde Nast, Hearst, Yahoo!, Huffington Post, New York Times and Buzzfeed.
The Technical Account Manager is responsible for the following areas:
- Ensuring quality of technical implementation of our enterprise customers across our entire range of tools (Javascript, Link Wrapper, fave.co , AMP, etc.).
- Roll out of new features on specific accounts in order to hit our commercial goals (Link override, Skimword, Xcust, etc.)
- Ownership and management of end-to-end network migrations of specific enterprise merchants;
- Main point of contact for enterprise customers for all things technical with Skimlinks, and point of escalation for the account management team in charge of managing our enterprise publishers (tracking issues, API queries)
- Set up and monitoring of complex rate structure with merchants to create the right incentives for our enterprise publishers
- Working closely with the commercial team in the US, EU, UK and APAC, attending team meetings, and supporting the same customers with overall shared goals
- Collaboration with the Operations, Engineering, and Product Marketing Teams for platform updates to share with Commercial Team
Requirements
- 5+ years of work experience in a technical client-facing role
- Experience working with clients, product, ops, and engineering teams – with the ability to break down complex concepts to non-technical stakeholders
- Ability to prioritize, multi-task, and perform effectively under pressure.
- Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features.
- Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation.
- Ability to grasp customers’ needs and suggest timely solutions
- Excellent verbal and written communication skills
- Commercial-mind set
- You excel at learning new products quickly and often have an intuitive knowledge about how features work
- BA / BS Degree (or equivalent)
- Experience with digital advertising technology is a major plus
- Ability to commute to NY office ~ 2/week (Flatiron district)
- Must reside in NY or NJ
Benefits
Voted “Best Places to Work,” our culture is driven by self-starters, team players, and visionaries. Headquartered in Santa Monica, the company operates sites and business services in the US, UK, EMEA and APAC. We offer top benefits including flexible time off, paid holidays, competitive comp, team events and more!
- Health Care Plans (Medical, Dental & Vision)
- Retirement Plan (401k Matching)
- Life Insurance (Basic, Voluntary & AD&D), LTD & STD
- Paid Leave Benefits (Maternity, Paternity & Medical)
- Learning & Development Program (educational tool)
- Flexible work schedules
- Free Food & Snacks
- Wellness Resources
- Equity
We are committed to providing a culture that supports the diversity, equity and inclusion of our most valuable asset, our people. We encourage individuality, and are driven to represent a workplace that celebrates our differences, and provides opportunities equally across gender, race, religion, sexual orientation, and all other demographics. Our actions across Education, Recruitment, Retention, and Volunteering reflect our core company values and remind us that we’re all in this together to drive positive change in our industry.
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