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Are you a future thinker, proactive and able to look at the big picture? Do you have the ability to build teams, drive revenue and manage the numbers? If you’re interested in leading the operations of a successful service organization, this may be the opportunity for you!
Who We Are
Our continued growth is attributed to hiring the best and the feedback from our customers proves it. We’ve been providing services to the Montgomery, Frederick and Howard county areas for a long time. It’s hard to miss our ads and trucks around town. Our reputation of not cutting corners, and promoting ongoing training and education is known state wide. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. This opportunity will provide you the autonomy to lead a team for further growth and enjoy ownership of team successes. The earning potential is there when you truly are the best.
What We Do
We are a team of home service experts who go the extra mile to ensure peak performance for your home’s heating, air conditioning, electrical and plumbing systems.
The Big Task
You will lead and inspire an ideal home services company with the best in the business working with you.
Key Sub Tasks
- Direct staff members in sales, service, installation, warehouse, fleet, call center and dispatch.
- Monitor staff performance to ensure that daily revenue and sold-hour goals are met.
- Demonstrate to employees how their individual contributions matter to the company’s success.
- Communicate clearly, show recognition and build rapport with employees.
- Monitor employee engagement levels and know how to promote a healthy work environment.
- Train and advise staff members on how to win new referrals and gain repeat business.
- Establish customer satisfaction metrics, evaluate performance and coach staff to success.
- Build a plan for escalating customer complaints that results in quick, favorable resolutions.
- Create annual budget, control expenses and meet or exceed plan.
- Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes.
- Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1’s.
- Shape company culture by living the values of our company, specifically ethics and integrity.
- Bring more energy than you take, because you will set the tone every day for the entire organization.
Desired Skills and Experience
- Proven leader with the ability to inspire both personal and professional growth in our team members.
- Ability to provide unparalleled customer satisfaction.
- Ability to drive team performance to achieve all business goals and objectives.
- Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
- Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).
What We Offer
- Business Training and coaching
- Medical Insurance — we pay 100% of your insurance premiums for health, dental, vision, life insurance, short-term and long-term disability
- 401k Plan with a company match
- New technology, including iPhone, iPad & access to integrated software
- Most importantly, a work family. We care about our team, and expect you to bring those same caring attributes when you join us. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships.
If you want to be part of something bigger than just a job, control your own destiny and have a direct effect on the success of a business – make this career move and find exactly what you’re looking for. Send your resume to:
Equal Opportunity Employer
Job Type: Full-time
Pay: Up to $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
Work Location: On the road
