Log In
Sign Up
Onsite or Remote? VirtualCAI is hiring!We are in immediate need of a Senior Business Process Specialist with MS Dynamic CE expertise.
This position is fully remote and is a long-term contract opportunity.
Responsibilities and Duties Leads lower-level IT staff including delegation of work assignments, review of work product and providing support/guidance in daily assignments.
Leads and/or participates on project teams for system work efforts to enterprise systems.
Gathers information from user departments to determine how to best support the needs of end users.
Configures and maintains enterprise systems and software to support end users and Commission business processes.
Identifies and corrects configuration issues to restore solutions and ensure proper operation.
Develops and maintains Business Process Procedures (BPPs) and other documentation.
Aids end users by troubleshooting, analyzing, and resolving concerns regarding enterprise systems, solutions, and processes.
Participates and/or assists in training of end users regarding their specific systems and processes.
Develops, maintains, executes, and validates test scripts and the testing process.
Coordinates with other business units to accomplish successful implementation of changes.
Conducts reviews and comparisons of current business processes with the best practices to determine where business process or system changes are necessary.
Monitors business systems and business processes to identify and recommend opportunities for process improvement.
Reviews changes to legislation, contracts, regulations, business operational procedures or systems that may impact the Commission.
Determines what changes may be necessary to incorporate within enterprise systems.
Utilizes various software and/or technology tools to perform job duties.
Uses situational awareness to anticipate and prevent accidents.
Performs related duties as assigned.
Experience Required Experience building Customer Service oriented Dynamics CE applications used by high volume contact centers Experience in mapping and documenting customer journeys.
Experience with Computer Telephony Integration (CTI) Experience with creating dashboards and system views to make it easy for the Customer Service Representatives to navigate through the system.
Experience in designing and configuring user friendly screens for the agents and for the customers to use Experience with real time integration between CE and F&O via LogicApps Experience in processing real time payments and refunds by integrating with multiple payment gateways Experience in integrating card present terminals with Dynamics CE for payments and refunds Experience with accepting and processing mobile and digital payments Experience in Account Management, and Case Management in a real time Omnichannel environment Experience in setting up and maximizing customer self-service using ChatBOTs available in the Azure platform for online customers.
Experience in leveraging the Azure BOT framework to automate business processes.
Experience with importing and exporting data from/to CE.
Experience with setting up Power Automate and MS Flows.
Strong understanding of PCI, NACHA, and customer privacy guidelines.
Experience in using Knowledge Base and smart assist functionalities available in Dynamics.
Minimum Experience 6 years of enterprise system experience in configuring enterprise software, providing technical assistance, conducting system testing and developing end user procedures.
Equivalent combination of education and/or experience may be accepted.
Certifications / Education Bachelor’s degree in business management or information systems.
Equivalent combination of education and/or experience may be accepted.
Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitorCaroline ZylstraRecruiter Email address blocked – Click here to apply to Sr.
Business Process Specialist – Dynamics CEwww.
cai.
io Recommended Skills Account Management Automation Business Management Business Process Improvement Business Processes Business Systems Estimated Salary: $20 to $28 per hour based on qualifications.
This position is fully remote and is a long-term contract opportunity.
Responsibilities and Duties Leads lower-level IT staff including delegation of work assignments, review of work product and providing support/guidance in daily assignments.
Leads and/or participates on project teams for system work efforts to enterprise systems.
Gathers information from user departments to determine how to best support the needs of end users.
Configures and maintains enterprise systems and software to support end users and Commission business processes.
Identifies and corrects configuration issues to restore solutions and ensure proper operation.
Develops and maintains Business Process Procedures (BPPs) and other documentation.
Aids end users by troubleshooting, analyzing, and resolving concerns regarding enterprise systems, solutions, and processes.
Participates and/or assists in training of end users regarding their specific systems and processes.
Develops, maintains, executes, and validates test scripts and the testing process.
Coordinates with other business units to accomplish successful implementation of changes.
Conducts reviews and comparisons of current business processes with the best practices to determine where business process or system changes are necessary.
Monitors business systems and business processes to identify and recommend opportunities for process improvement.
Reviews changes to legislation, contracts, regulations, business operational procedures or systems that may impact the Commission.
Determines what changes may be necessary to incorporate within enterprise systems.
Utilizes various software and/or technology tools to perform job duties.
Uses situational awareness to anticipate and prevent accidents.
Performs related duties as assigned.
Experience Required Experience building Customer Service oriented Dynamics CE applications used by high volume contact centers Experience in mapping and documenting customer journeys.
Experience with Computer Telephony Integration (CTI) Experience with creating dashboards and system views to make it easy for the Customer Service Representatives to navigate through the system.
Experience in designing and configuring user friendly screens for the agents and for the customers to use Experience with real time integration between CE and F&O via LogicApps Experience in processing real time payments and refunds by integrating with multiple payment gateways Experience in integrating card present terminals with Dynamics CE for payments and refunds Experience with accepting and processing mobile and digital payments Experience in Account Management, and Case Management in a real time Omnichannel environment Experience in setting up and maximizing customer self-service using ChatBOTs available in the Azure platform for online customers.
Experience in leveraging the Azure BOT framework to automate business processes.
Experience with importing and exporting data from/to CE.
Experience with setting up Power Automate and MS Flows.
Strong understanding of PCI, NACHA, and customer privacy guidelines.
Experience in using Knowledge Base and smart assist functionalities available in Dynamics.
Minimum Experience 6 years of enterprise system experience in configuring enterprise software, providing technical assistance, conducting system testing and developing end user procedures.
Equivalent combination of education and/or experience may be accepted.
Certifications / Education Bachelor’s degree in business management or information systems.
Equivalent combination of education and/or experience may be accepted.
Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitorCaroline ZylstraRecruiter Email address blocked – Click here to apply to Sr.
Business Process Specialist – Dynamics CEwww.
cai.
io Recommended Skills Account Management Automation Business Management Business Process Improvement Business Processes Business Systems Estimated Salary: $20 to $28 per hour based on qualifications.
