In the smartphone revolution, we’ve forgotten about the phone; it’s become obsolete technologically. It serves us spam calls or requires small business owners to learn technical concepts like VoIP (Voice over IP or internet calling).
In 2022 we grew our recurring revenue by over 400% while discovering profitable channels ready for optimization and scale.
Our team expanded from 17 people in January to 70+ in November. Our customers now include KFC, AT&T, dozens of state and local governments, and General Motors (as well as consumers around the US).
Our investors are the same early investors in companies like Reddit, DropBox, Airbnb, Twitch, and Lyft. Our culture is customer-centric and believes happy customers are the best salesforce on the planet!
Note: This is a startup. We’re growing 500%/year and our main challenge right now is ensuring that every sales call meets our high standards of excellence. We measure pitching and listening skills, rapport-building skills, accurate data entry into our CRM and billing systems, and more. We want to hire someone who has done this before, or has significant experience doing something similar. If you have never worked at a startup, this may not be a good fit. It’s fast-paced, and we’re building everything from scratch.
About You:
You’re a sales and systems expert
You’re customer obsessed
You know how to measure, and create systems that help you continually take yourself out of the process, and put those evolving pieces into the system
You are a builder at your core, and love a complex challenge with lots of moving pieces
What You’ll Be Responsible For:
Monitoring inbound & outbound calls & chats and evaluating agents’ performance; creating reports using a quality score for each team member, as well as highlighting potential areas for improvement
Monitoring calls and chats, owning the associated CRM and Billing System hygiene, and overall data quality related to sales
Providing actionable insight cross-functionally on sales and churn
Conducting 1-1 coaching and shadowing sessions per week with each team member
Training new team members on the product, pricing, script, and systems
Tracking performance on a team and individual level
ABOUT THE JOBPerform all duties of store operations and productively work in a team environment overseeing all employees Operate all...
Apply For This JobJob Description Organization Description Our Consumer & Community Banking division serves our Chase customers through a range of financial services,...
Apply For This Job****This opportunity will lead our Madison Medical vertical**** Ensure accurate and timely reporting of business financial information that adheres to...
Apply For This JobLocated on a , square foot lot on th Avenue between rd and th Streets, Mercedes-Benz Manhattan is the only...
Apply For This JobPOSITION : Marketing Strategist DEPARTMENT : Sales & Marketing REPORTS TO : Director of Sales & Marketing FLSA STATUS :...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> BlueWave has an immediate opening for a Manager, Financial Planning and Analysis, reporting to the...
Apply For This Job