Community Outreach Group Looking for All Above All Phone Bank Manager at Remote Full Time

Organization: Scale for Change

Title: Phone Bank Manager

Position: Temporary

Location: Remote

Organization Overview

Scale for Change, through the principles and practices of community organizing, scales and grows partner organizations to achieve their goals by organizing with, hiring from and building for the communities they serve.

Scale for Change envisions a world where people, including the most marginalized, can express their truest selves, imagine infinite possibilities and feel radical joy, vulnerability and empowerment.

General Description

Scale for Change is seeking a Phone Bank Manager to serve as a part All* Above All’s direct voter contact program. The Phone Bank Manager will manage a team of phone bankers contacting voters by phone and text message. You will work in close coordination with All* Above All’s team to drive supporter turnout to local actions and to provide information about the 2022 midterm election through managing a virtual call center. You will be responsible for the day-to-day management of the phone banking staff, including taking primary responsibility for meeting goals, supervising staff, recruitment, hiring, training, office culture and environment, reporting, and quality control.

Responsibilities

• Oversee the completion of calls and texts to drive supporter turnout to local actions and to provide information about the 2022 midterm election.
• Own the process of recruiting, hiring, and training phone bankers, all of whom will be remote.
• Supervise staff by setting clear goals, developing work plans, acting as a coach and mentor to ensure employee development and by conducting regular check-ins.
• Work with program leadership to break overall regional goals down into smaller goals, develop timelines, work plans, progress to goals, and produce qualitative reports to tell the story of your state’s progress.
• Analyze daily and weekly reports to track progress to goals and implement rigorous quality control measures.
• Communicate and coordinate as needed with clients and/or partners.

Qualifications

• Experience running phone banking, field,or virtual organizing programs, volunteer training or volunteer management.
• Expertise setting goals and deadlines and coaching staff to meet goals or deadlines.
• Strong data analysis skills, and the ability to read a report and incorporate learnings and findings.
• Understands or open to learning VAN voter database software, Hustle, Slack, and Google Suite.
• Ability to engage with multiple stakeholders, communicate clearly and often.
• Strong interpersonal skills, including building relationships and engaging with new people.
• Maintain a positive, can do, and solutions-oriented attitude in tough situations.
• Flexible and self-motivated to identify priorities and complete work.
• Knowledge of and commitment to progressive causes and progressive management practices.
• Willing and able to work a flexible schedule, including evenings and weekends.
• Reliable internet connection to ensure remote work that supports joining video meetings

There is no formal education requirement for this position. Candidates bilingual in Spanish and English are highly encouraged to apply.

Salary and Benefits

This is a full-time, exempt, mid-level position with Scale for Change, with an annual base salary between $57,500 – $62,500 depending on skills, experience, and qualifications. Full-time exempt employees are also eligible for a cell phone reimbursement up to $75/month, and employer-paid medical, dental, and vision insurance. This is a short-term position with an expected end date of November 11, 2022.

To Apply

Please apply on our website at scaleforchange.org/get-hired. We strongly encourage women, people of color, working-class, and LGBTQ people, as well as those with disabilities, to apply.

Scale for Change, LLC is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, or any other characteristic protected by applicable law. Scale for Change, LLC is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.