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CMC Electric, LLC in Clayton, NC is actively seeking a responsible full-time Customer Care Manager to manage our team of customer service representatives by conducting meetings, setting goals, and keeping them accountable. Are you a good leader? Do you thrive when teaching others how to provide top-notch customer service? Do you want to work for a stable company that values your efforts? If so, please read on!
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This call center position earns a competitive salary of $50,000 – $60,000/year. We provide great benefits and perks, including health insurance, up to 2 weeks of paid time off, a 401(k) with company match, 8 paid holidays per year, and company uniforms. If this sounds like the right management opportunity for you, apply today!
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ABOUT CMC ELECTRIC, LLC
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We have served the electrical needs of residents and businesses in the Triangle area and beyond since 2005. We tackle everything from minor fixes to major renovations and installations. Other electricians may seek to profit by cutting corners or recommending unnecessary services to customers. We won’t! We believe that consistent, trustworthy service will continue to build a great reputation and customer goodwill in the long run. We believe in the Golden Rule, to do unto others as we would have done to ourselves. If doing the right thing results in a financial loss, we still do what’s right.
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We know we can’t provide the best electrical work and customer service without the best team. Over the years, we have built an amazing staff of electricians, field workers, and administrative professionals. We’re very proud of our people, and we reward them with competitive pay, generous benefits, and a positive work culture.
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A DAY IN THE LIFE
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As a Customer Care Manager, your main goal is to help CMC Electric provide excellent customer service through leading, mentoring, and managing the CSR team. With attention to detail, you develop objectives for the call center’s daily activities and hold the team accountable for their work by measuring results and making necessary adjustments.
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Some of your usual responsibilities include making sure customer reviews are responded to promptly, ensuring that all calls are managed properly, texting and chatting with clients, assisting with phone scripting, and collecting and analyzing call center statistics to report to the GM and owner. You enjoy the variety in your job and find fulfillment in leading your team to success!
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QUALIFICATIONS FOR A CUSTOMER CARE MANAGER
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Strong leadership skills
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Are you punctual and reliable? Do you thrive in a fast-paced environment? Are you good at problem-solving and adjusting to change? Do you want the opportunity to utilize your management skills? Are you good at holding others accountable? If so, you’re the one we want!
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WORK SCHEDULE
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This call center management position offers stable, full-time work!
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ARE YOU READY TO JOIN OUR MANAGEMENT TEAM?
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If you feel you’d be perfect as our Customer Care Manager, apply now using our initial 3-minute, mobile-friendly application.
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Location: 27520