Log In
Sign Up
Position Title: Technical Help Desk Lead
Description: Client First Technologies is currently seeking a Technical Specialist with development and help desk experience to work across teams creating, maintaining and support applications.
Responsibilities: A successful candidate for this role will have a proven track record managing help desks with a technical aptitude for scripting and a desire to learn software development. The right candidate will be responsible for:
- Performing quality reviews across help desk responses
- Collaborating with and “interviewing” technical SMEs and domain experts to create help desk SOPs
- Contributing to development team scrums with hands on development work
Qualifications:
- Experience applying expertise on multiple work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks
- Experience planning and leading major technical and non-technical projects
- Experience collecting information and synthesize it into comprehensive and logically structured responses
- Excellent formal business writing skills
- Experience in explaining in simple language scientific and technical ideas that are difficult for the average reader to understand
- Preferred: Experience working with the Department of Veterans Affairs
Clearance: The ability to pass a VA Moderate Background Investigation (MBI)
Job Type: Full-time
Pay: $52,250.00 – $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- Do you or have you had a Federal Government security clearance?
Work Location: Remote
