Clans Casinos Looking for Restuarant Manager/Cook at Red Rock, OK Full Time

SUMMARY

The Steakhouse Manager is responsible for overall supervision, hands on training and administration of the Steakhouse. This position organizes the departments for effective and efficient service, with high quality and consistent products, as well as overall coordination and control of the operations as relate to, personnel and operating procedures, in addition maintaining compliance with Oklahoma State Health Department requirements for cleanliness, hygiene, and food storage and production. It is also important that the Steakhouse Manager respect the mission and objectives of the Otoe-Missouria Tribe and the Otoe-Missouria Development Authority (OMDA).

ESSENTIAL DUTIES AND RESPONSIBLITIES

The following is a list of the main duties and responsibilities of the Manager. However, other duties will be assigned as deemed necessary by reporting Executive Management, Director and Property General Manager and will be addressed per department job descriptions and Policies and Procedures.

CASINO/DEPARTMENT OPERATIONS

· Develops and implements work schedules, performance standards, plans, trainings and/or programs to ensure effective and efficient services are delivered by the department.

· Develops and maintains budgets, financial reports, and programs as required to ensure limited loss of restaurant assets and provide quality assurance in regards to products and services provided.

· Effectively coordinates guest & service standards for all special events including concerts, VIP parties, weddings, and catered events on and or off location.

· Maintains excellent working relationships with other company personnel, vendors, and contractors.

· Handles guest complaints in a timely and professional manner, assist guest and team members with questions and assist guest with personnel-related issues.

· Ensure that all functions and duties are maintained in a professional and efficient manner by all department personnel.

· Approves time for assigned staff and monitors overtime.

· Remains alert to any unusual or questionable activity by Team Members, vendors, or guest and takes appropriate action to correct the situation within established policies and procedures.

· Be able to cook all menu items and be able to train cooks in all aspects to ensure quality and presentation meets company standards.

· Perform other duties as assigned by Executive Management Team.

REGULATORY COMPLIANCE

· Ensures all assigned staff is aware of, understands and complies with regulatory requirements and enforces regulatory standards through discipline when necessary.

· Performs all duties in accordance with company team member handbook, objectives of the Otoe Missouria Tribe, internal policies, procedures, and controls, as well as applicable laws and regulations.

ORGANIZATIONAL GROWTH/DEVELOPMENT

Leadership

· Provide support and leadership direction to individuals directly reporting to this position in accordance with organizational chart.

· Ensure services offered exceed the expectations of external and internal guests as well as regulatory requirements.

· Responsible for the selection, training and performance of assigned staff. May be required to discipline Team Members within the area of responsibility.

· Ensures departmental staff is aware of standards and expectations through publicity around their enforcement and effectively communications consequences for not maintaining expected standards.

· Ensures Team Members within areas of responsibilities receive fair and equitable treatment with regard to their respective terms and conditions of employment.

Judgment/Decision Making

· Forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using available data and from experience. Avoid situations that could be deemed illegal or represent a safety hazard to fellow team members and guests alike.

· Investigates, evaluates information, and makes decisions regarding departmental operational matters, Team Member disputes/Team Member disciplinary actions in accordance with delegated authority and ensures those decisions are in compliance with applicable laws, rules, regulations.

· Continually evaluates means and methods of departmental operations to ensure maximum efficiency. Implements timely corrective action as necessary to ensure achievement of objectives under the direction of direct management.

QUALIFICATIONS

To perform this job successfully, a qualified candidate must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities needed in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires hands on knowledge, skills, with experience in the hiring, training, scheduling and supervision of staff. A background in decision making, problem solving, complaint resolution, resource allocation, and customer service skills is also helpful. Ideal applicants will have broad knowledge and extensive experience in cash handling and customer service management.

EDUCATION and/or EXPERIENCE

Candidates for this position should hold or have the ability to obtain a high school diploma or GED. Preference will be given to applicants holding an associate’s degree, and to those with (5) years of experience in food service and personnel management. A comparable combination of education and experience within specific areas of responsibility will also receive full consideration.

KNOWLEDGE, SKILLS & ABILITIES

Ability to:

• Develop training and coordination of the organization staff and operation of the restaurant
• Develop and maintain the highest standards required by the state and federal governing bodies pertaining to personal hygiene, safety, and other relevant regulations.
• Provide proper training of the BOH staff/FOH staff as it pertains to his/her outlet and monitors the team members development
• Maintain standards of staff performance and reviews in a timely effective manner in all areas of operations
• Maintain all purchasing for the food operations and inventories of the same
• Maintain all purchasing for the bar operations and inventories of the same
• Foster customer-centered service environment that exceeds guest expectations
• Maintain departmental budgets and expenditures as assigned
• Handle and report customer food service complaints to direct management for his/her response
• Must be capable of working flexible shifts to include weekends and holidays.

EMPLOYMENT AUTHORIZATION, WORK CARDS

Must be able to provide the following cards or work authorization documents: All documents required to show the incumbent is eligible to work in the United States. It is the responsibility of the Team Member to have all appropriate document(s) current and valid at all times.

1 Drivers License

1 Liquor License

PHYSICAL DEMANDS

While performing the duties of this position, an employee is regularly required to talk and listen. This position also involves standing and/or walking for extended period of time, and using hands and fingers to handle or feel objects, such as cash, paperwork, and a 10-key calculator, plate ware, dinner ware and silver ware. The employee should be capable of lifting up to 50 lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. The Team Member is regularly exposed to fumes or airborne particulates, including second-hand environmental smoke. The noise level in the work environment is mostly moderate to loud. The Team Member may rarely be exposed to the risks associated in attempting to resolve issues with irate or difficult people. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This Enterprise promotes a drug-free work environment.

PUBLIC RELATIONS

Important attributes of any team member of OMDA-7CLANS, along with the official performance of duties, are personal appearances and public relations. Each Team Member is expected to make every effort to be well informed about the institution, pleasant, courteous, and cooperative, and to act in a manner to command respect of co-workers and all other personnel. An optimistic attitude, patience, and tolerance will help each Team Member in nearly all situations at the institution.

DISCLAMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Restaurant type:

• Bar
• Casual dining restaurant

Shift:

• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Ability to commute/relocate:

• Red Rock, OK 74651: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Available to work weekends

License/Certification:

• Driver’s License (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location