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Salary: $24.65 – $29.96 Hourly
THE POSITION
The City of Ventura is hiring! The City of Ventura Water Department is hiring a temporary extra-help Utility Billing Representative (Extra-help). We are seeking a detail-oriented candidate who is dedicated to meeting customer expectations and requirements.
What You’ll Do
Reporting to the Utility Billing Supervisor, the Utility Billing Representative is key to providing front-line customer care and billing support to Ventura Water customers on a daily basis. This team member handles a high volume of customer inquiries from open to close and is responsible for providing information and assistance to the public by phone, mail and computer. Additionally, this Customer Services Representative performs detailed clerical billing work involving the maintenance and reporting of customer accounts.
Who You Are
If you have the desire to join a dedicated team of customer service professionals, this position may be for you! If through education, training and/or experience, you:
- thrive on providing responsive support to first-hand customer inquiries daily,
- read situations quickly, stepping up to handle difficult customer situations,
- eliminate roadblocks to handle multiple priorities while maintaining professional composure,
- excel at the review of data for accuracy, identifying errors or problems
….then you are an ideal candidate for this position.
More Information & How To Apply
This temporary assignment is expected to last approximately 18 months but may be extended or shortened at the discretion of the department.
This temporary “extra help” position will work 40 hours per week and will work a 9/80 work schedule.
To be considered for this exciting opportunity, please complete an online City Job Application and supplemental questionnaire by the filing deadline, Monday, November 27, 2023, at 5:30 p.m.
If you have questions about the recruitment process, please contact Human Resources at [email protected] .
Position Qualifications
A combination of training, education, and experience equivalent to completion of high school and one year of customer service experience, including some customer billing or clerical accounting experience. Additional financial and/or statistical record-keeping experience or college-level coursework in accounting, finance, business administration, or a related field is highly desirable. Bilingual (Spanish) preferred.
APPLICATION AND INTERVIEW PROCESS
YOUR APPLICATION
Submit an online City job application and supplemental questionnaire by the filing deadline or first review date at www.cityofventura.ca.gov/jobs . It is important that your City job application show all the relevant education, training, and experience you possess. Resumes, CVs, and cover letters may be attached to your application but will not be accepted in lieu of a completed job application or supplemental questionnaire. Submitting an incomplete application or supplemental questionnaire may disqualify you from further consideration in the recruitment process.
Deadline To Apply
Applications and supplemental questions will be accepted until Monday , November 27, 2023, at 5:30 p.m.
Application Review
All applications and supplemental questionnaires submitted will be screened in relation to the criteria outlined in this job announcement. Candidates will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Candidates will be notified about their status after the filing deadline.
Interview Dates And Information
A select number of candidates will be invited to an interview. Select candidates will be notified of specifics after the filing deadline.
The Eligibility List established for this classification may be used to fill other temporary vacancies at the discretion of the City.
In compliance with the Americans with Disabilities Act (ADA), if you need an accommodation in a selection process, please notify the Human Resources Department in writing by the final filing date of the position you are interested in. The Human Resources address is: 501 Poli Street, Room 210, Ventura, CA 93001, (805) 654-7853, e-mail: [email protected] .
THE ORGANIZATION
The City of Ventura operates under the Council/ Manager form of government under a charter adopted by voters in 1934, with an elected seven-member City Council. This full-service municipality is supported by 11 major City departments: City Manager, City Attorney, Finance, Information Technology, Human Resources, Community Development, Parks & Recreation, Fire, Police, Public Works, and Ventura Water. The City’s FY 2024 Budget totals approximately $428.8 million Operating and Capital Budget. The City Council and the City Manager are dedicated to the highest standards of integrity, public service, and innovative approaches to governing.
To learn more about the City of Ventura, please visit www.cityofventura.ca.gov and view the FY2024 Budget.
CITY OF VENTURA
The City of Ventura is located just north of Los Angeles County and south of Santa Barbara County and is frequently considered one of America’s most desirable places to live. The City is a full-service municipality that was founded in 1782, incorporated in 1866, and serves nearly 110,000 residents within its 32 square miles. With nearly 700 employees, the City is dedicated to delivering key services to our businesses, residents, and visitors to ensure Ventura remains a fiscally stable, economically vibrant, safe, clean, and desirable community.
Locals and visitors enjoy Ventura’s impressive park system that includes 32 parks and historic sites, and more than 800 acres of open green space. The City offers a remarkable year-round climate, friendly people, and a spectacular coastline. Ventura is an exciting location for a variety of outdoor activities such as biking, hiking, kayaking, paddle-boarding, sailing, surfing, whale watching and windsurfing. Other activities include the Channel Islands National Park, championship golf, world-class shopping, wine tours, and more. Learn more about the City of Ventura at www.CityofVentura.ca.gov
DIVERSITY, EQUITY AND INCLUSION
The City of Ventura values human rights, goodwill, respect, inclusivity, equality, and recognizes that the City derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in public service, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations, and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they’re counting on us.
The City is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!
Closing Date/Time: 11/27/2023 5:30 PM Pacific
