Citizens Hiring for Citizens Asset Finance – Collections Manager Job at Johnston, RI Full Time

Description

The Collections Manager (the “Collections Manager”) position can be based in the Chicago, Illinois or Johnston, Rhode Island offices of Citizens Asset Finance, a division of Citizens Bank, N.A. (“CAF”), or the successful candidate may work remotely with periodic visits to one of these offices. CAF provides commercial equipment leases and loans to its customers.

The Collections Manager is responsible for overseeing the timely payment and collection from CAF customers of all lease and loan payments (including end of term payments) owed under their lease/loan obligations to CAF, as well as working with Operations to assure that collected funds are promptly remitted to CAF investors on transactions that are syndicated. The successful candidate will be asked to meet department service and quality standards, while maintaining consistent levels of communication with both external customers and internal colleagues regarding account information and the status of problem accounts. The Collections Manager will work closely with the Customer Support Team Leader based in CAF’s Johnston, RI office.

The Collections Manager is responsible for management of all phases of CAF’s collection process which includes:

• Responsible for the collection of all payments owed on CAF accounts through problem resolution, servicing, and negotiation techniques
• Adhere to policy and compliance guidelines regarding security of customer information. Includes Citizens internal policy as well as applicable local, state, and federal laws
• Adhere to CAF Delinquency reporting policies and procedures to ensure accurate operational reporting
• Research issues and request additional information as needed from internal colleagues to insure payment resolution
• Insure monthly and quarterly reporting goals are met as set by CAF Senior Management and operational department standards
• Review and determine account status based on system of record. Utilizing historical information, payment history and activity in order to quickly and proficiently identify methods of account resolution
• Engage with various levels of senior management to insure clear communication on collection issues
• Provide guidance as subject matter expert on collection and the collectability of certain accounts
• Utilize critical thinking and analysis to identify collection issues at an early stage and recommend a course of action
• CAF Senior Management will rely on Collection Manager’s judgment, analysis, and recommendations with respect to collection issues and related matters
• Serve as back up to the Customer Support Team when needed

Qualifications

• 5+ Years’ experience in the Financial Sector with 2+ Years of Customer Service Experience/Collections experience
• Able to prioritize and manage daily workload
• Proven ability working in a team atmosphere; in a fast paced, high-energy environment
• InfoLease/Mainframe knowledge preferred
• Self starter; able to work with minimal supervision
• Ability to learn new concepts quickly
• Superior interpersonal skills with a strong ability to communicate effectively both verbally and in writing with customers and colleagues in order to resolve difficult situations
• Strong multi-tasking ability
• Excellent data entry and typing skills and math aptitude
• Maintain composure under pressure and in confrontational situations with customers
• Knowledge of Fair Debt Collection Practices Act is a plus
• Knowledge of Skip Tracing – locating hard to find information using internet-based tools and applications is a plus
• Flexibility to adapt to changing business needs and requirements with a consistent, positive attitude
• Organizational skills and attention to detail
• Strong research and problem-solving skills
• Make independent decisions and exercise sound judgment

Education, Certifications and/or Other Professional Credentials:

• Bachelor’s degree required
• Master’s degree or MBA is a plus

Why Work for Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.