Charles Schwab Hiring for Director, Client Service & Support Job at Indianapolis, IN Full Time

Your Opportunity

What you are good at

As a Tier 1 Director in Investor Services at Charles Schwab, you will provide leadership, people management, champion the attainment of business results and general oversight for the department teams. With direct leadership of 7 – 10 managers with total oversight of approximately 80 – 100 employees.

You will pursue our mission and values by:

• Collaborating with other CS&S Managing Directors and leadership across the network to develop deepen client relationships and drive key business results. Agility is a premium.
• Developing CS&S Team Managers to help them become effective leaders, coaches, and mentors for their professionals. Priority: People leadership that drives performance in a culture of accountability focused on key results.
• Driving modernization through the implementation of new systems and business processes designed to enhance the client experience.
• Identifying and taking responsibility for addressing technical, operational and organizational challenges.
• Will partner effectively across functional roles and Site locations. Adopting an ownership mentality is critical.
• Evaluating the operating environment and business model to find opportunities for innovation and improve business processes. Service, simplicity, and scale are core operating principles. Endorsing “can-if” thinking is vital.
• Enabling a performance and expansive based culture that surpasses client expectations while creating a purpose/passion for client servicing roles.
• Representing Schwab Investor Services to clients, business partners and vendors.
• Interacting with professionals consistently to build employee loyalty, knowledge, and skills.

What you have

• Active FINRA Series 7, 63 (or 66) licenses required
• Active FINRA Series 8, or 9 & 10 licenses required
• Thorough knowledge of financial services industry with minimum five years prior industry experience preferred, including service delivery and business development
• At least five years supervisory/management experience required with demonstrated ability to develop leadership and management skills in coaching and developing people at all performance levels via established performance objectives, regular feedback, and appropriate recognition
• Experience leading large groups of employees, locally and virtually
• A strategic and innovative mindset that identifies and activates client-centric solutions
• Positive attitude, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics
• Excellent verbal and written communication skills to positively influence, build consensus, and integrate complex information, within/outside organization to create world class customer outcomes
• Proven presentation skills and experience working collaboratively and implementing ideas
• The successful candidate must be fully committed to serving and balancing the needs of clients, employees, and shareholders.

The individual must possess strong conceptual, planning, organizational, and communication skills. The candidate will need to be effective at establishing and obtaining commitment to business goals and motivating the team to implement strategies to achieve key business results. The ideal candidate will have proven experience working collaboratively with various groups with potentially disparate objectives. Strong knowledge and demonstrated success with staffing, capacity planning, and traffic management are necessary.