CBRE Looking for Business Services Supervisor – Property Tax Services at Charlotte, North Carolina Full Time

Business Services Supervisor – Property Tax Services Job ID 66825 Posted 24-May-2022 Service line Advisory Segment Role type Full-time Areas of Interest Valuations/Appraisal Location(s) Remote – US – Remote – US – United States of America.JOB SUMMARY* The purpose of this position is to supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems for property tax services group ESSENTIAL DUTIES AND RESPONSIBILITIES*.

Manage day to day property tax processes for bidding/proposals, job setup, delivery, billing, accounts receivable and accounts payable. These processes includes appeals, due diligence, proposals, invoicing, collections, etc.
* Through constant coordination, oversight and communication, help to ensure:* .

Values and appeal deadlines are accurately and completing updated in Appeal Track,* .Timely delivery of appeal forms to government authority,* .Recordation of hearings and decisions in Appeal Track,* .

Updating of Appeal Track related to hearings times,* .Completion of letter of authorizations and agency authorization forms, etc.* .Assist in the development and preparation of client reports, etc.* .

Perform and facilitate audits of the Appeal Track system and relevant invoicing in VIEW* .Coordinate with other internal leaders on processes and procedure related to issues affecting the Property Tax Division (ie, billing, AP, AR)* Assists in managing the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Assists in developing and maintaining work procedures and prepares work schedules.

Trains and instructs employees in job duties and company policies or arranges for training to be provided. Resolves clients complaints and answers questions regarding policies and procedures. Interprets and communicates direction & goals – shares vision of departmental goals with management; sets achievable goals that are linked to the objectives of the client, department and/or organization.

Other duties may be assigned SUPERVISORY RESPONSIBILITIES* Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime.

Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company’s values QUALIFICATIONS* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EDUCATION and EXPERIENCE* High school diploma or general education degree (GED) required. Bachelor’s degree preferred, Minimum 4 years of related experience.

2 years of Supervisory experience.CERTIFICATES and/or LICENSES* None.COMMUNICATION SKILLS* Excellent written and verbal communication skills.

Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.

Ability to respond effectively to sensitive issues FINANCIAL KNOWLEDGE* Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis REASONING ABILITY* Ability to comprehend, analyze, and interpret complex documents.

Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills OTHER SKILLS and ABILITIES*.SCOPE OF RESPONSIBILITY* Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.

Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department. CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans).