Carneros Resort and Spa Looking for Assistant Reservations Manager at Napa, CA Full Time

Job Summary:
New Hire Sign on Bonus up to $1,000.00

The Assistant Reservations Manager is responsible for providing support to the acting Reservation

Manager in day to day operations. This individual helps to ensure Reservations and AYS functions are

handled in a friendly and efficient manner.

Responsibilities:
Job Duties & Functions

• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and

efficient hotel operations.

• Answer all incoming calls promptly, in a friendly, efficient and courteous manner, as outlined in SOP
• Be able to answer guest inquiries about hotel services, facilities and hours of operation.
• Provides leadership over hotel switchboards for interior/exterior calls in addition to radio

communications for on-site departments such as Loss Prevention, Engineering, Housekeeping, etc.

• Communicate and work closely with the Sales Department concerning group & leisure bookings and

Revenue Management to ensure all systems are effectively managed to maximize occupancy & ADR in

support of the sell strategy.

• Continually update Central Reservations/call center on rates and availability, maintain availability

calendar and communicate all relevant information to the operations staff.

• Maintain accurate files and reports including effective management of department expenses,

including payroll.

• Communicate and work closely with the F&B teams concerning in-room dining operations.
• Attend Revenue Strategy meetings and give input on trends and opportunities to maximize revenue.
• Demonstrates technical knowledge to open, close and place restrictions in Synxis, Springer Miller

Systems, Ideas G3, Open Table and with OTA partners, as applicable.

• Utilize Navis Reservation Sales to develop and implement reservation sales strategies that generates

revenue and profitability.

• Establishes sales requirements and tracks performance against expectations.
• Provides coaching, counseling and development of Reservations/PBX/AYS team in addition to

managing schedules and payroll.

• Coordinates the Reservations Manager to improve sales metrics.
• Create a positive and engaging team culture centered around Forbes Standards.

Additional Information:
Working Conditions/Environment

The following outlines the work environment employees will encounter while performing the essential

functions of this job. Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions of the job.

Education & Experience

• High School diploma or equivalent is required.
• Experience in a hotel or a related field required.
• Supervisory experience in a hotel or a related field is also required.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
• Knowledge in Springer Miller Systems, Navis and Synxis preferred.
• Must maintain composure and objectivity while under pressure.
• Performs complex tasks typically following established processes.
• Leads and directs the work of other associates.
• Friendly sounding, articulate voice with good vocabulary.

Property Details:
Welcome

Although there’s plenty to do in the Napa Valley Wine Country, many of our guests find that once they’re here, they don’t want to leave. One of the best Napa Valley resorts, Carneros Resort and Spa makes it easy to settle in and relax, offering everything you need for a self-contained vacation.

ACCOMODATIONS

The Carneros Resort and Spa’s design was based on cues from the local countryside – including barns, silos and ranchers’ cottages – combined with stylish resort accommodations and modern interiors to capture the region’s distinct charm as well as the needs of our sophisticated guests.Our Guests choose from one of our 86 luxurious cottages, 10 perfectly appointed two-bedroom suites or expansive 2 and 3 bedroom homes.

MAGNIFICENT POOLS

Relax at our infinity edge adult pool and hot tub overlooking the rolling hills and vineyards of Carneros or our family pool area with an elevated deck with shade trellis infinity edge lap swimming pool, children’s pool, hot tub and Snack Shack.

THREE FULL-SERVICE RESTAURANTS

Once you’ve settled in at Carneros Resort and Spa, you may never want to leave. Luckily, you don’t have to, with an abundance of Napa Valley dining options located right on the premises.

Our Executive Chef takes full advantage of the finest local, organic, and sustainably raised ingredients. Our culinary garden allows us to pick the freshest ingredients right on our grounds, and we craft our own breads, pastries, and charcuteries. What we don’t make or grow onsite, we try to source within a 150-mile radius of the Resort for the ultimate in flavor and freshness.

Company Overview:
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

Now offering Daily Pay! Ask your Recruiter for more details

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan