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Who We Are:
CareAcademy provides high-quality, state-approved training for home care agencies, home health agencies, franchise systems, and payors that increases learner knowledge for better health outcomes. Nearly 300,000 learners have completed more than 1.5 million hours of training with CareAcademy. With easy-to-use, web-based courses and a robust administrator platform, CareAcademy offers education and compliance solutions for home care and home health organizations of all sizes, from small agencies to multi-state enterprises. Founded in 2016, CareAcademy recently announced a $20M strategic funding round, led by Goldman Sachs Asset Management.
CareAcademy provides high-quality, state-approved training for home care agencies, home health agencies, franchise systems, and payors that increases learner knowledge for better health outcomes. Nearly 300,000 learners have completed more than 1.5 million hours of training with CareAcademy. With easy-to-use, web-based courses and a robust administrator platform, CareAcademy offers education and compliance solutions for home care and home health organizations of all sizes, from small agencies to multi-state enterprises. Founded in 2016, CareAcademy recently announced a $20M strategic funding round, led by Goldman Sachs Asset Management.
Who We’re Looking For:
The Enterprise Customer Success Manager is responsible for the growth and retention of CareAcademy’s Enterprise-Level customer relationships and revenue. This person will establish a strategy to increase revenue and improve the profitability of our current customer base via growth initiatives and the definition of new value-based opportunities. S/He/They is/are a proven customer leader, results-oriented, analytical and deeply influential both internally and externally through curiosity, initiative and ownership.
What You’ll Do:
Develop account strategies and tactics, upsell pipeline, and value-based revenue expansion opportunities.
Build and maintain executive relationships with enterprise level customers
Work closely with customer success to achieve/exceed customer NPS and CES targets
Own and drive results of key churn metrics.
Work collaboratively with product and go-to-market teams to propose and develop integrated, segment-taylored solutions
Work closely with the product team to provide insight into customer wants and needs
Experience:
At least 5 years’ experience in driving digital strategy, transformation, and innovation in a healthcare SaaS business preferred
Experience driving growth initiatives and revenue expansion via existing and adjacent business opportunities
Experience with Salesforce and/or Enterprise level CRM
Is able to quantitatively articulate actions in response to analytical work to goals, plans and market trends.
Prior experience driving customer product engagement and feature utilization.
Strong written and verbal communication skills with both internal and external stakeholders.
Compensation and Benefits:
Competitive compensation and commissions with equity options
Work from home stipend
A remote-first work environment
Unlimited PTO
Generous medical coverage with minimal employee contribution (65% of medical premium paid by Company)
401K enrollment after six months of employment and up to 4% company matching
AMAZING team members!