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Job Summary:
The main purpose of the General Manager is to plan and direct operations while improving productivity and efficiency. The General Manager provides leadership and direction to the dispatch staff and owner operators while overseeing communication functions by performing the following duties personally and/or through subordinate supervisors.
The main purpose of the General Manager is to plan and direct operations while improving productivity and efficiency. The General Manager provides leadership and direction to the dispatch staff and owner operators while overseeing communication functions by performing the following duties personally and/or through subordinate supervisors.
Essential Functions:
Responsible for all aspects of the daily operations. Provide strong leadership and efficient coordination to oversee operation.
First point of contact for customer and interact on a consistently professional, well-organized manner.
Recruit, screen, and hire new owner operators/independent contractors for deliveries.
Manage dispatch and routing and ensure efficiency of both.
Inventory control and maintenance of warehouse items.
Enforces compliance and administrative policies, procedures, safety rules, and government regulations.
Works with Claims team on administration and management of claims.
Manage warehouse and office staff, scheduling, payroll, and other administrative tasks.
Interact with major clients that include America’s most well respected retail leaders.
Lead by providing well-organized and efficient coordination in a quality-driven work environment.
Other duties as assigned.
Other Requirements:
BA in Business/Supply Chain Management preferred and/or relevant work experienced.
Previous experience in third-party logistics operation and white glove/high-end furniture delivery and installation.
Expertise in DOT compliance and reporting.
Be task-oriented, self-disciplined, formal, and able to make objective decisions and play a key role in leading customer satisfaction.
Experience working with owner-operators and independent contractors and building successful relationships with teams.
Experience with Appliance Delivery preferred.
Possess strong communication skills that will contribute to the business as you maintain positive rapport with client contacts, customer superintendents, sales, support staff, and contractors.
Must be able to interact effectively within all levels of the Customer and Cardinal’s organization.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
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