Cardiac Imaging Looking for Account Manager – Healthcare at Chandler, AZ Full Time

Summary/Objective:

The incumbent will play an active role in client network management, monitoring and enforcement of company policies and procedures while increasing client efficiencies by liaising with cross-functional internal teams to improve/maintain relationships as the regional representative on key operational functions and initiatives. Primary responsibilities include developing strong relationships with clients, answering client queries and identifying new business opportunities among existing clients. This role will support accounts in Arizona and Nevada.

Essential Functions:

Duties, and Responsibilities: The following list of duties is not intended to be restrictive or all inclusive. The fact that certain duties may not be listed does not limit the assignment of additional and/or other duties.

Business Development:

• Acts as a business partner to promote patient volume in accordance with priorities set forth by Cardiac Imaging Inc. (CII)
• Leads initiatives to build volume and favorable provider perceptions among internal and external referral streams
• Works collaboratively with service line leaders, Site Managers, and others to gather feedback/research and executes communication strategies to persuade providers to increase patient volume
• Develops and implements specific outreach, relationship building, and marketing plans to meet goals, in collaboration with Sales
• Develops strong business relationships with local community organizations and businesses to increase their advocacy of CII
• Works collaboratively with other system functions that interact with physician offices, including hospital medical affairs, referral, provider recruitment, provider resources, etc.
• Establishes and maintains ongoing communications with providers and/or their office staff, including routine or follow-up visits, emails, and phone calls

Communication Planning:

• Using research-based methods, implements strategies to build awareness and trust between CII and applicable physicians
• Identifies tactics to promote provider interaction and engagement including new provider orientation, site visits, staff meetings, social events, grand rounds, referral dinners, and other communication methods
• Develops meaningful relationships with key contacts and opinion leaders including Site Managers, Nurse Managers, office staff, and others

Data Collection & Analysis:

• Gathers and interprets the data necessary to determine priority areas for growing referrals to CII
• Oversees efforts to ensure CII is positioned competitively to protect and grow market share. This includes routine analysis of the strengths and services of competitors
• Develops and implements an ongoing method of profiling and monitoring market areas to identify demographic, competitor, and changes in healthcare services

Maintains reports related to volume trends

• Uses customer survey scores from practices to identify opportunities to correct problems that have a negative impact
• Measures and evaluates activities including producing and sharing regular summaries of patient visits and their outcomes as well as their impact on referral trends

Advisor & Advocate:

• Provides insight to Senior Account Manager related to emerging business opportunities
• Advocates for initiatives aimed at improving processes

Travel:

Extensive travel is required for this position, including overnight stays.

Requirements

• Possesses outstanding interpersonal skills, including excellent written and verbal skills

• Demonstrates ability to use persuasive communication, leadership, and relationship-building
• Demonstrates good organizational skills in the preparation of daily work schedules and the assignment of duties and responsibilities
• Ability to effectively work with and through physicians, customers, and other personnel in a cooperative, collaborative manner in order to improve provider and/or patient satisfaction
• Ability to analyze data; aptitude for mathematics and statistics
• Ability to efficiently and effectively manage multiple tasks
• Ability to work in a fast paced, patient service-oriented environment
• Demonstrates the ability to promote quality improvement through development and maintenance of standards
• Ability to maintain professional conduct in all work-related and/or emergent situations
• Experience working with computer systems; proficient in Salesforce, Microsoft Excel, and Word
• Extensive Travel throughout Arizona and Nevada

Benefits

We offer a complete benefits package including Paid Time Off, health, vision and dental insurance, STD, LTD, life insurance, 401K.

Cardiac Imaging