Capital One Hiring for Senior Manager, SaaS Sales Technology – Capital One Software (Remote-Eligible) Job at McLean, VA Full Time

Center 2 (19050), United States of America, McLean, Virginia

Senior Manager, SaaS Sales Technology – Capital One Software (Remote-Eligible)

Capital One has taken a bold journey to build a technology company while operating in a complex, highly regulated business. We have built out a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale.

Our AI/ML capabilities are now at the forefront of what’s possible in banking. (e.g., Eno).

As we uncovered new challenges along the way, we built and battle tested new capabilities to meet those needs. We’ve open sourced several of the software tools we built (e.g., Cloud Custodian, Hygieia) and forged new partnerships with other digital leaders (e.g., MSFT).

Through this journey, we’ve developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. The Capital One Software team is exploring how these internal solutions across cloud, data, governance, and applications could serve the needs of other companies born or built in the cloud.

As Senior Manager of Software Sales Technology, you will be a strategic leader within the Go To Market Operations team. You will lead the architecture and roadmap for Salesforce and other sales technology to enable sellers and accelerate the sales process. You will be responsible for the evaluation, execution, and implementation of new technology in partnership with cross-functional stakeholders. If you have a passion for sales technology, a bias for action and are insightful, resourceful, and self-motivated, we want to hear from you!

Responsibilities of this role may include:

• Creating and maintaining Salesforce architecture and roadmap

• Partner with business leads and end-users to solicit, analyze, negotiate and document business requirements as user stories

• Formulate and define overall system scope and objectives based on thorough understanding of business process and problems

• Driving process improvements using Salesforce CRM and other technologies

• Maintaining a healthy backlog and regularly prioritizing backlog as business evolves

• Removing impediments using a strong problem-solving approach – knowing when to escalate

• Designing and producing metrics used to measure efficiency and effectiveness of capabilities and features

• Providing subject matter expertise on business processes

• Build strong relationships with business groups that provide requirements or act as stakeholders

• Identify and address cross-project and cross-team dependencies and impacts

• Identify risks/issues in a timely manner and appropriately mitigate/escalate

• Develop configuration-type Salesforce changes (e.g. build reports, fields, layouts, data security, chatter, workflow/process builder, validation rules, assignment rules)

• Collaborate with QA to drive the right test scenarios and testing success of user stories

• Provide Production support during releases, resolving end-user issues and questions

Capital One is open to hiring a Remote Employee for this opportunity.

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 5 years of experience in systems integration

• At least 2 years of experience with Salesforce.com

• At least 2 years of experience with requirements gathering

Preferred Qualifications:

• Master’s Degree

• 6+ years of experience in systems integration

• 3+ years of experience with Salesforce.com

• 2+ years of experience with Agile methodology

• 2+ years of experience with people leadership

• 2+ years of experience in either Sales or Sales Operations

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).