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We’re here to decarbonize the built environment. We hope you’ll consider joining us.
CANOA is the first circular marketplace for sustainable interior design in the commercial sector. We are building a future where healthy work and living environments are made accessible to the billions that still don’t have them, while simultaneously protecting our planet’s precious natural resources. Through easy-to-use automation tools, modular designs and compliance validation, we help our customers quickly expand (or shrink) their real estate footprint while drastically reducing the associated costs and environmental impact.
We’re an international, multi-disciplinary, diverse team and we’re excited to add new team members who add to that diversity. Wherever you’re from, whoever you love, whatever your skin color – we’re into it. Please apply.
The Role
This is a unique opportunity to work in a fun and challenging role using cutting edge technology within a 3 year-old, funded startup. As an Account Manager you will oversee a number of customer accounts and be responsible for the day-to-day management of customer needs, while actively seeking new inside-sales opportunities. You will engage directly with the customer to get a better understanding of their mission, goals, challenges, and requirements and determine the best way for CANOA to respond to those needs. You will have an emphasis on long-term relationship building with clients and actively will help to grow our business. As part of your role, you will also lead an account team and collaborate cross functionally with other internal groups to help achieve strategic goals for our company.
Responsibilities
- Serve as the main point of contact for your assigned accounts
- Build and maintain strong, long-lasting relationships with our customers
- Develop trusted-advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of CANOA’s products and services according to customer needs and objectives
- Maintain account-specific reports and account health dashboards for internal and external communication
- Develop new business with existing customers and identify areas of improvement within our current account management process
- Collaborate with sales team to identify and grow opportunities
- Collaborate with other Account Managers in the continued improvement of the account management process
- Ability to lead a cross-functional team of creative, procurement and logistics team members in the service of your accounts
What We Value
- A proactive attitude
- Comfort with autonomy
- Attention to detail
- Openness and creativity
- Curiosity
- Great communication skills
Requirements
- Bachelor’s Degree or higher in Architecture, Interior Design, Product Management or Product Design or design related field
- Proven work experience as an Account Manager, Sales Account Manager, or equivalent role within a product company in the Design, Workplace or Furniture industries
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Strong critical thinking skills and a passion for solving problems
- Strong knowledge of workplace strategy & spatial relationships
- Excellent project management skills
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- Experience with computer assisted drafting tools (AutoCAD, Revit, Rhino)
- Willingness to travel to meet with customers or visit projects (Please note: We are a sensible team and put safety first. We would never ask a team member to engage in an in-person meeting if they did not feel comfortable due to health & safety concerns)
- Experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) as well as GSuite and Airtable
- Passionate and curious about the built environment. Maintain a desire for knowledge about all aspects of what we do and look for ways to contribute your knowledge and learn from others
Our Tech Stack
- CANOA
- Airtable
- Notion
- Hubspot
- GSuite
- Slack
About Our Work Environment
We are a fully remote company with team members in Europe, USA and Argentina, and this is a remote job. We’re primarily operating in the Eastern Standard Time time zone and we are happy to hire someone with a 4h overlap with the traditional 9-5 working pattern with the GMT-5 time zone, beyond that we are flexible to work with your personal life constraints.
Benefits
- Stock Option Plan
- Work From Home
- Training & Development
- Family Leave (Maternity, Paternity)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Health Care Plan (Medical, Dental & Vision)
