Caliber Financial Services Looking for Remote Account Specialist – Call Center at Red Rock, OK Full Time

Job Summary
Our Remote Account Specialists provide excellent customer service in a remote call center environment. They handle inbound and outbound calls to assist our customers with applications, information verification, and payment support.

What you’ll do:?
· Handle all correspondence with customers using confidence, courtesy, and professionalism to support the department’s vision of a

customer centric call center

· Effectively communicate Terms and Conditions and the value of our product
· Assist customers with filling out application via telephone

· Answer customer questions regarding applications and customer accounts
· Verify accuracy of all information provided on online application
· Take payments via telephone and provide payment assistance options when available

· Submit applications and relay results to the customer

· Understand the need to escalate customer calls when appropriate
· Maintain database on new and existing customers
· Meet quality and productivity goals
· Other duties as assigned

What we offer:
· Full-Time employment
· Paid Training
· Paid time off and Paid Holidays after 90 days

· All equipment provided

· Weekly, monthly, and yearly incentives

· Employer paid Health, Dental, Life Insurance, and Short-Term Disability after 60 days
· Vision, Critical Illness, Long Term Disability, Accident insurance also available after 60 days
· 401(k) with company match after 6 months according to plan documents ??
Remote work requirements:???
· Reside in Oklahoma, Missouri, Kansas or Texas?
· Internet service with a wired connection to router, minimum download speed of 10Mbps (satellite based ISP’s are not compatible)
· Work afternoons, evenings, and weekends as scheduled
· Quiet, office-like workspace, free of distraction

Other requirements:?
· High School Diploma or GED
· 1 to 3 months related experience and/or training?

PI195127656

Caliber Financial Services