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Description:
ABOUT THE ROLE
ABOUT THE ROLE
We are seeking a hands-on Manager or a supervisor ready to take the next step in leadership, for our Final Mile delivery network in Operations in Hayward, California consisting of external customers across multiple partners. This position requires a strong leader with knowledge of delivery, final mile solutions, and a deep understanding of managing 3rd parties to achieve company goals. The candidate will be responsible for the execution of key performance indicators directly related to member satisfaction, cost per delivery, inventory accuracy, delivery quality, and capacity planning. In addition to strategic skills and agility, this leader must be ready to lead a team by implementing our DNA into daily operations.
Our DNA consists of, Putting our customers 1st, Embrace Feedback, Earn Trust, Own it, Learn and Innovate, Show Pride, Be Authentic, and Match Our Client’s Passion and Commitment.
YOUR DAILY IMPACT
Drive performance of established department goals and organize workforce to accomplish results within budget and on schedule.
Execute financially sound, data-driven business strategies and solutions, which improve operating performance.
Responsible for managing external relationships and effectively communicating with third-party service providers on all aspects of the program including program execution, IT interface, member support, and risk management.
Focus on delivering high-level performance from the assigned location.
Drive operational excellence, delivering quality and cost-effective solutions that exceed customer expectations.
Fully responsible for all “Final Mile” logistics functions (from last-mile delivery hubs to people’s homes) for your designated sites.
Champion all aspects of a great “Final Mile” experience, from scheduling delivery to the in-home experience.
Build a top-performing operational team and instill a culture of accountability, results, and flexibility in order to meet/exceed customer fulfillment expectations.
Support cultural improvements that are sustainable and employee relations are driven.
Assure compliance with all safety, health, and environmental regulations.
Expected Travel
WHO WE’RE LOOKING FOR
Proven track record in managing the execution of 3rd party final mile operations
Experience of final mile service offerings (including in-house and/or 3rd party), operations in a complex environment
Experience in managing or working in 3rd party Final Miles operations
Proven track record of creating and driving best-in-class final mile processes and key performance indicators that will result in a LEAN-focused organization, with the goal of the “Perfect Delivery,” cost savings & efficiency gains
Experience leading strategic partnerships with various internal departments, 3rd Party providers, and operations centers.
Experienced in planning, budgeting, and forecasting process, monitoring financial performance through key indicators, and achieving maximum results with budgeted resources
Experience working in logistics/transportation and warehouse/fulfillment center environments
Experience working in a fast-paced, high-growth, start-up-like environment
Bachelor’s degree in Operations Management, Engineering, or related fields – Preferred
Results Orientation: They consistently improve results in challenging business environments. The track record will be demonstrated through clearly identifiable metrics and a natural orientation towards measurements, numbers, and accountability. The ideal candidate will have transformed the logistics and transportation portions of a supply chain in ways to meet increasingly challenging future business needs
Collaboration & Influencing: Has demonstrated ability to develop effective internal and external relationships across divisional and geographic boundaries in pursuit of company goals, including the ability to, drive bench strength and accountability both for oneself and your team. Demonstrated ability to influence outcomes, using effective communication skills and change management practices.
Strategic Orientation: Illustrates capability as an analytical problem solver and business partner. Effectively finds opportunities for applying innovation and creativity in improving operations, while seeking opportunities to grow the business long-term. Thinks beyond the transaction to building out a strategic supply chain with long-term partners whose goals and objectives are aligned with the company.
Team Leadership: Engages resources to establish commitment and empowers individuals in building high-performance teams. Has a strong self-awareness; open to giving and receiving feedback on performance, management, and relationship-building skills. They will have had success working with diverse teams in different environments, as well as in using the strengths of the team members to deliver results.
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer’s application process.
Requirements:
Proven track record in managing the execution of 3rd party final mile operations
Experience in final mile service offerings (including in-house and/or 3rd party), operations in a complex environment
Experience of leading a team working in 3rd party Final Miles operations
Proven track record of creating and driving best-in-class final mile processes and key performance indicators that will result in a LEAN-focused organization, with the goal of the “Perfect Delivery,” cost savings & efficiency gains
Experience leading strategic partnerships with various internal departments, 3rd Party providers, and operations centers.
Experienced in planning, budgeting, and forecasting process, monitoring financial performance through key indicators, and achieving maximum results with budgeted resources
Experience working in logistics/transportation and warehouse/fulfillment center environments
Experience working in a fast-paced, high-growth, start-up-like environment
Bachelor’s degree in Operations Management, Engineering, or related fields – Preferred
