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Overview By Light is seeking a Tier I- Help Desk Specialist to join our team.
This position is responsible for responding, prioritizing, and coordinating resolution of service requests residing on DCSA networks (NIPR/SIPR/JWICS/BICES/Insider Threat-Internal).
Responsibilities Interface for all service requests related to DSS’ IT environment and mission applications.
Provide Operations & Maintenance (O&M) support of the SD.
Provide timely acknowledgement of service requests, problem identification, root cause analysis, escalation, resolution, and closure for all service requests.
Response to service requests shall be based on the DSS prioritization level and SLAs identified by the Government.
Ensure customer satisfaction benchmarks and current metrics are tracked and made transparent via a shared portal (i.
e.
, IOD).
Provide a status on service requests for users (i.
e.
, via an automated self-accessible portal or through direct follow-up communication).
Provide end-user account administration services (add/change/remove).
Provide deskside support to resolve customer service requests.
Washington DC OPM HQ will be a lasion between DCSA and OPM (NBIB).
Required Experience/Qualifications Associate Degree (or) 2-year Technical Degree and 1 years of related experience.
Without an Associate/Technical Degree, five years of related experience is required.
Meet or exceed DoD 8570.
1 requirements as follows:
Information Assurance Technical (IAT) Level II which consists of either:
Security
CE, GSEC, or SSCP Preferred Experience/Qualifications Experience working in an environment supporting Executive customers with information technology requirements Special Requirements/Security Clearance Top Secret required Position requires COVID 19 full vaccination or willingness to test as required by the customer; testing is at the cost of the individual Recommended Skills Administration Customer Satisfaction Customer Service Giac Security Essentials Certification Help Desk Information Assurance googletag.
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Estimated Salary: $20 to $28 per hour based on qualifications.
This position is responsible for responding, prioritizing, and coordinating resolution of service requests residing on DCSA networks (NIPR/SIPR/JWICS/BICES/Insider Threat-Internal).
Responsibilities Interface for all service requests related to DSS’ IT environment and mission applications.
Provide Operations & Maintenance (O&M) support of the SD.
Provide timely acknowledgement of service requests, problem identification, root cause analysis, escalation, resolution, and closure for all service requests.
Response to service requests shall be based on the DSS prioritization level and SLAs identified by the Government.
Ensure customer satisfaction benchmarks and current metrics are tracked and made transparent via a shared portal (i.
e.
, IOD).
Provide a status on service requests for users (i.
e.
, via an automated self-accessible portal or through direct follow-up communication).
Provide end-user account administration services (add/change/remove).
Provide deskside support to resolve customer service requests.
Washington DC OPM HQ will be a lasion between DCSA and OPM (NBIB).
Required Experience/Qualifications Associate Degree (or) 2-year Technical Degree and 1 years of related experience.
Without an Associate/Technical Degree, five years of related experience is required.
Meet or exceed DoD 8570.
1 requirements as follows:
Information Assurance Technical (IAT) Level II which consists of either:
Security
CE, GSEC, or SSCP Preferred Experience/Qualifications Experience working in an environment supporting Executive customers with information technology requirements Special Requirements/Security Clearance Top Secret required Position requires COVID 19 full vaccination or willingness to test as required by the customer; testing is at the cost of the individual Recommended Skills Administration Customer Satisfaction Customer Service Giac Security Essentials Certification Help Desk Information Assurance googletag.
cmd.
push(function() googletag.
display(‘div-gpt-ad-1622562035780-0’); ); Apply to this job.
Think you’re the perfect candidate? Apply on company site $(‘.
external-apply-email-saved’).
on(‘click’, function (event) window.
ExternalApply = window.
open(‘/interstitial?url=https%3A%2F%2Fclick.
appcast.
io%2Ftrack%2Fen38as0%3Fcs%3Dlxe%26jg%3D20ym%26bid%3DNsQfoUv7sYm0fXqQCIwNyw%3D%3D%26rdr%3Dhttps%3A%2F%2Fwww.
careerbuilder.
com%2Fjobs%3Fkeywords%3Dinformation-technology-%28it%29-support-analyst%2526location%3Dquantico%2C-va’, ‘ExternalApply-j3r0wl6t762tdyn9ply’); ); googletag.
cmd.
push(function() googletag.
display(‘div-gpt-ad-1600875440430-0’); ); Help us improve CareerBuilder by providing feedback about this job:
Report this job Job ID:
6617096 CareerBuilder TIP For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.
Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website.
To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
