Burnett Specialists Looking for Technical Account Representative at Houston, Texas Full Time

Technical Account Representative Position Overview

Our client is an IT sourcing company based in Houston, TX

• 77018

65-75K

Professional writing

Ability to hold conversations with c-suites

Attention to detail

• Yes we can attitudes

Experience managing projects with c-suite

• Program Manager/Building solutions

Project Manager

Sales and Technology experience

We are a premier provider of outsourced IT services to small and medium businesses in Houston. Historically, we have been named to both Best and Brightest Companies to Work for and Houston’s Business Journal’s Best Companies to Work For (

Education/Certification/Experience — Qualifications

• · Bachelor’s Degree or equivalent work experience in business or technology field

· Experience with technical support, project management, technical sales, and consulting

Personal

• · Must have great attention to detail and be a strong critical thinker

· Must be able to work in a team-centric, communicative environment

· Must be positive and upbeat

• · Must be professional and courteous

· Must have great interpersonal skills

Skills

· Excellent organizational and time management skills

· Friendly, service-oriented personality

• · Problem-solving and basic troubleshooting skills

· Thrives in a fast-paced environment, managing multiple tasks/projects

· Flexibility and the ability to relentlessly prioritize new tasks as they come in

• · Confident and pleasant approach

· Highly self-motivated and driven

Pre-Engagement Support

· Analyze prospects’ business and technical requirements and developing solutions that meet those needs

· Work with engineering team to customize offerings for customers

· Demonstrate product knowledge and service to customers and explain how the proposed product or solution meets customers’ needs

· Prepare a statement of requirements that enabled other members of the team to prepare proposals and estimates

Post-Engagement Support

· Effectively communicate the expectations/commitments of the sales agreement to the service and project delivery team

· Work closely with the Project Manager to ensure client objectives and timelines are met

· Consult with customers to obtain feedback on product and service performance and organize any necessary modifications

Ongoing Support

• · Maintain customer relationships and ensure continued customer satisfaction

· Serve as an intermediary supporting issue resolution that may include services or billing

· Conduct Annual Business Review meetings with customers to plan the next twelve to eighteen months of IT projects, discuss any ongoing issues, and provide status reports to the other team members on the account

· Analyze customers’ support requirements and identify areas where the company can offer improved service or offer improved services/value to client

· Assist clients with 1–3-year budget forecasting

· Act as vCIO on behalf of clients

· Demonstrate product knowledge and service to customers and explain how the proposed product or solution meets customers’ needs

· Any additional tasks as needed and directed by management

This position also requires a background check, and drug screen

• #HOUNW35#

PandoLogic. Keywords: Customer Service Representative, Location: Houston, TX – 77007