We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
Manages the security services and related operations provided on an assigned account including: client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training.
Serves as the key point of contact for the National client to ensure the delivery of high-quality customer service for assigned account; evaluates service quality and initiates any necessary communication and/or corrective action in a timely manner.
Develops and stewards the Annual Account Plan for the National client in collaboration with Client and BRC Service Line and Regional Leadership. For each National Account, this includes strategies and plans for business development, relationship management, innovation, growth (e.g.., site/hours expansion, cross-selling) service improvement plans, etc.
Has overall responsibility for National Account Growth, Profit & Loss (P&L) and SLA performance with the support of Service Line Leadership and Regional Leaders (e.g., Regional Account Managers or RAMs); analyzes operational and financial indicators to continuously improve account performance.
Initiates, coordinates and assumes responsibilities for benchmarking and the identification of cost saving practices throughout the assigned account.
Identifies and utilizes networking opportunities with Brosnan clients and other global/national account managers; Implements security industry “best practices”; Works with service line and regional management to standardize processes, practices and service deliveries for the account.
Implements key performance measures, tracking tools, scorecards and reporting methods in cooperation with branch, site and client managers to enhance security team effectiveness and performance.
Meets regularly with Client (QBRs) and Brosnan management representatives for account reviews; addresses any actual or potential problems; assists in preparation of RFP responses; negotiation of client contracts; provides support during client start-ups and transitions; supports security planning, assessments and surveys; coordinates review and updates of post orders.
Collaborates with Service Line and Regional Leaders to provide management oversight for the recruitment, selection, orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; plans, assigns, and directs work; provides performance feedback, coaching for associates, and carries out disciplinary actions, as necessary; supports staff as appropriate in carrying out their respective responsibilities.
Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; ensures that staff members understand and comply with applicable laws, regulations, policies and procedures.
Within scope of contract and assigned duties; reviews appropriate expenditures including equipment, supplies, and vehicles; ensure invoices are correct, delivered and paid in a timely manner.
Ensures appropriate staffing levels, in collaboration with Regional Management as necessary; ensures scheduling is handled effectively to meet client requirements while controlling labor costs.
Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.
Builds and facilitates teamwork and partnerships and the implementation of progressive change.
Performs additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives.
Bachelor’s Degree of 5 or years of related experience in business operations and client management.
Intermediate knowledge of Microsoft Office applications including Word, Outlook, Excel and PowerPoint. Working Knowledge of Microsoft Office applications including SharePoint and Teams.
Effective oral and written communication skills
Active listening skills
Ability to assess and evaluate situations effectively
Ability to identify critical issues quickly and accurately
Attention to detail
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