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US-MA-MarlboroughDiversity – Innovation – Caring – Global Collaboration – Winning Spirit – High PerformanceAt Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges.
With access to the latest tools, information and training, we’ll help you in advancing your skills and career.
Here, you’ll be supported in progressing – whatever your ambitions.
Are you ready to join a Global Service Delivery team that’s zealous about new tech, employee experiences, support, and collaboration? Do you think of yourself as an exceptional mentor and leader? Can you create and assess strategies, communicate risks, and deliver against KPIs?As the Senior IT Manager of User Experience US within our Core Technology Services Team, you’ll be the Regional Service Delivery leader across all Boston Scientific US and Canada sites.
Your success will assist in expanding innovative support offerings, employee experiences, and continuous enrichment efforts globally.
You’ll share best practices and a growth mindset to consistently bring everyone along, resulting in engaged and inspired teams that design, implement and monitor our employee experience technology initiatives.
Your responsibilities will include Manage and mentor your team of US Site Managers & Supervisors to ensure excellent services, ongoing communications, and innovative support solutions Drive collaboration between regional Service Desk and Deskside teams Build and maintain strong relationships with IT site leadership and act as a liaison between IT and the business to ensure Service Desk and Deskside Service delivery meets or exceeds customer expectations Work with US business stakeholders to understand their view of IT support services; in addition to communicating pertinent support updates Contribute to the strategy of our global Service Desks and Walk-ups with the other Regional Service Delivery leaders Be a data and action-oriented critical thinker with strong analytical and problem-solving skills Understand the importance of driving change from data Communicate up and down how we are matching against targets Keep track of performance metrics for the team output and quality Own the IT US support budget; research and process all IT purchases and contracts while vetting requests for necessity and looking for creative cost-saving opportunities Exude an exemplary growth mindset in leadership Advocate a team culture that is receptive to feedback and operates with a growth mindset Help your direct reports handle complicated or escalated situations with their direct reports Assist Managers in driving excellence in team culture and performance Act as a cross-functional relationship builder with the ability to align strategy across multiple teams Partner with other teams such as PMO, Office of IT, HR, and Data / Automation Engage peers with informal and concise information that is relevant to them Remain empathetic to the stresses and needs of each team Identify and drive improvements to the delivery of Deskside and Service Desk services, provide ideas and support for ongoing and future enhancements to support services, the operational environment, and new investments Contribute to the development and maintenance of strategic technology roadmaps Assist with all change management activities to support new or changing IT products and services Ensure compliance with regulations, policies, standards, procedures, and associated documentation, including but not limited to computer systems validation, SOX, and IT Project Management standards and proceduresPreferred qualifications BS in Computer Science / Management of Information Systems or 10
years of equivalent experience 8
years of people management experience 8
years of experience in budget management 5
years of experience in operational strategy planning 5
project management experience Experience working with global colleaguesSkills Knowledge of ITIL and Agile Hold a data, metrics, and solution-oriented mentality Exceptional collaboration and communication skills Strong financial acumen Extraordinary mentor and coaching people management skills Strategic thinking and global mindset Vendor management and contracts experience Familiar with customer-centricity, automation within IT support, and continuous improvement practices ServiceNow experience preferred Excellent understanding of current technology and an interest in researching tech trendsRequisition ID:
545097As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life.
Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate.
Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE:
BSX) isn’t just business, it’s personal.
And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health.
That is why we stand for inclusion, equality, and opportunity for all.
By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve.
Boston Scientific is proud to be an equal opportunity and affirmative action employer.
Boston Scientific maintains a drug-free workplace.
Pursuant to Va.
Code 2.
2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.
Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.
Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.
As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
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Estimated Salary: $20 to $28 per hour based on qualifications.
US-MA-MarlboroughDiversity – Innovation – Caring – Global Collaboration – Winning Spirit – High PerformanceAt Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges.
With access to the latest tools, information and training, we’ll help you in advancing your skills and career.
Here, you’ll be supported in progressing – whatever your ambitions.
Are you ready to join a Global Service Delivery team that’s zealous about new tech, employee experiences, support, and collaboration? Do you think of yourself as an exceptional mentor and leader? Can you create and assess strategies, communicate risks, and deliver against KPIs?As the Senior IT Manager of User Experience US within our Core Technology Services Team, you’ll be the Regional Service Delivery leader across all Boston Scientific US and Canada sites.
Your success will assist in expanding innovative support offerings, employee experiences, and continuous enrichment efforts globally.
You’ll share best practices and a growth mindset to consistently bring everyone along, resulting in engaged and inspired teams that design, implement and monitor our employee experience technology initiatives.
Your responsibilities will include Manage and mentor your team of US Site Managers & Supervisors to ensure excellent services, ongoing communications, and innovative support solutions Drive collaboration between regional Service Desk and Deskside teams Build and maintain strong relationships with IT site leadership and act as a liaison between IT and the business to ensure Service Desk and Deskside Service delivery meets or exceeds customer expectations Work with US business stakeholders to understand their view of IT support services; in addition to communicating pertinent support updates Contribute to the strategy of our global Service Desks and Walk-ups with the other Regional Service Delivery leaders Be a data and action-oriented critical thinker with strong analytical and problem-solving skills Understand the importance of driving change from data Communicate up and down how we are matching against targets Keep track of performance metrics for the team output and quality Own the IT US support budget; research and process all IT purchases and contracts while vetting requests for necessity and looking for creative cost-saving opportunities Exude an exemplary growth mindset in leadership Advocate a team culture that is receptive to feedback and operates with a growth mindset Help your direct reports handle complicated or escalated situations with their direct reports Assist Managers in driving excellence in team culture and performance Act as a cross-functional relationship builder with the ability to align strategy across multiple teams Partner with other teams such as PMO, Office of IT, HR, and Data / Automation Engage peers with informal and concise information that is relevant to them Remain empathetic to the stresses and needs of each team Identify and drive improvements to the delivery of Deskside and Service Desk services, provide ideas and support for ongoing and future enhancements to support services, the operational environment, and new investments Contribute to the development and maintenance of strategic technology roadmaps Assist with all change management activities to support new or changing IT products and services Ensure compliance with regulations, policies, standards, procedures, and associated documentation, including but not limited to computer systems validation, SOX, and IT Project Management standards and proceduresPreferred qualifications BS in Computer Science / Management of Information Systems or 10
years of equivalent experience 8
years of people management experience 8
years of experience in budget management 5
years of experience in operational strategy planning 5
project management experience Experience working with global colleaguesSkills Knowledge of ITIL and Agile Hold a data, metrics, and solution-oriented mentality Exceptional collaboration and communication skills Strong financial acumen Extraordinary mentor and coaching people management skills Strategic thinking and global mindset Vendor management and contracts experience Familiar with customer-centricity, automation within IT support, and continuous improvement practices ServiceNow experience preferred Excellent understanding of current technology and an interest in researching tech trendsRequisition ID:
545097As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life.
Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate.
Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE:
BSX) isn’t just business, it’s personal.
And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health.
That is why we stand for inclusion, equality, and opportunity for all.
By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve.
Boston Scientific is proud to be an equal opportunity and affirmative action employer.
Boston Scientific maintains a drug-free workplace.
Pursuant to Va.
Code 2.
2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.
Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.
Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.
As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
Recommended Skills Data Integrity Service Management Application Integration Architecture Problem Management Solution Architecture Tafim googletag.
cmd.
push(function() googletag.
display(‘div-gpt-ad-1622562035780-0’); ); Apply to this job.
Think you’re the perfect candidate? Apply on company site $(‘.
external-apply-email-saved’).
on(‘click’, function (event) window.
ExternalApply = window.
open(‘/interstitial?url=https%3A%2F%2Fwww.
manufacturingworkers.
com%2Fjob.
asp%3Fid%3D2290168126%26aff%3DE0D36532-294B-45B3-8AAF-62F9036F878A%26tx%3DHC7589TYI%26pt%3D1%26utm_source%3DJob%2520Feed%26utm_medium%3Dcareerbuilder%26utm_campaign%3DDL%26utm_term%3DE0D36532-294B-45B3-8AAF-62F9036F878A’, ‘ExternalApply-j3v5t96fdpqqmq17dzv’); ); googletag.
cmd.
push(function() googletag.
display(‘div-gpt-ad-1600875440430-0’); ); Help us improve CareerBuilder by providing feedback about this job:
Report this job Job ID:
2290168126 CareerBuilder TIP For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.
Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website.
To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
