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Boston metropolitan dealership looking for a driven automotive manager that is knowledgeable in domestic brands. We are looking for someone who has extensive knowledge of what it takes to run a large service department on a day to day basis.
Job responsibilities entail:
- Oversee daily operations of service advisors, technicians and other essential employees.
- Ensure that proper walk arounds and service writeups are done correctly.
- Maintain a constant state of professionalism on the service drive for yourself and employees.
- Evaluate the performance of service advisor staff in order to acknowledge efficient employees and guide underperforming ones
- Listen to client complaints and assist in addressing their issues and resolving challenges
- Monitor technician efficiency to ensure that technicians are hitting goals.
- Coach and council with technicians when “comeback repairs” return to the dealership.
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- Implements and maintains an effective dispatch system.
- Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
- Prioritizes and controls all comebacks to ensure proper and prompt attention.
- Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
- Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
- Maintains timely and professional contact with service customers.
- Maintains an organized and up-to-date repair log.
- Prepares estimates when required.
- Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
- Opens and closes repair orders.
- Checks customer credit status.
- Ensures that technicians follow warranty material disposition procedures.
- Communicates job status with the next shift supervisor.
- Schedules maintenance for service department vehicles and equipment.
- Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.
- Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment.
- Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
- Monitor discounts in regards to labor and parts and council with employees when one is requested.
- Ensure that warranty repair orders and coded correctly to submit to OEM.
SERIOUS APPLICANTS WITH JOB EXPERIENCE ONLY.’
Job Type: Full-time
Pay: $80,000.00 – $110,000.00 per year
Schedule:
- 10 hour shift
- 12 hour shift
- Monday to Friday
Ability to commute/relocate:
- Braintree, MA 02184: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver’s License (Required)
Work Location: One location
