Boston Consulting Group Hiring for Product Analyst – Manager at Scottdale, GA, US Full Time

WHAT YOU’LL DO

To realize our digital transformation, we need to transform our products, experiences, processes, technology and how we operate.

Delivering to our clients an unrivaled experience of service, value and flexibility is part of our DNA.

We are looking for a passionate and innovative product analyst with Agile expertise to join us in our Digital Transformation journey.

To execute this transformation, we need people who will take the lead within Agile product squads and are able to set, prioritize, and evaluate the work generated by the squad to ensure high value, outcome-driven delivery.

The Product Analyst analyzes market, company, and product data to help in the prioritization of products and backlog. The Product Analyst supports the Product Owner in identifying priorities for the squad.

The Product Analyst must be a user-centric team member within the Knowledge@BCG Tribe who enjoys working with teams to discover and deliver exceptional products to users.

You will work within a squad and most directly with the Product Owner of that squad. You will coordinate closely with your Product Owner and squad to stay aligned on business goals.

You will also represent the voice of the customer, whether internal or external, and make sure that squad members understand their needs and preferences.

You will support the Product team in backlog management / prioritization and user story development. This role will leverage strong collaborative decision-making, comprehensive problem-solving, and substantial stakeholder management skills to deliver exceptional business requirements definitions, as well as deliver sound business value judgements and trade-off assessments.

Among your responsibilities, you will :

Deliver business results and customer value

As a member of the BCGI squad, work to continuously deliver customer value each sprint.

Deliver outcomes that support specific and measurable KPIs

Stand in as proxy Product Owner, as needed

Lead and create training curriculum for end users for BCG’s CMS, built on Sitecore

Create and carry out a plan to enable and coach end users to adopt the new CMS and convert users into champions (enablement plan)

Be an expert on Sitecore – test new features and troubleshoot user issues. Work with the development team to resolve as needed

Develop governance structure of new platform to support self-service

Serve as the voice of customer or end-user

Translating the voice and needs of customer into user stories, engaging users as needed

Engaging in continuous discovery (e.g., via surveys & interviews) to understand customer needs

Leveraging empirical and qualitative data to assess feature performance and inform prioritization

Analyzing tradeoffs involving customer value, cost, and effort

Representing customer needs to ensure they are understood and integrated into the squad’s work

Proactively seeking customer feedback to learn and better understand their needs and requirements

Facilitating product demos to empower squad members with real-time feedback from customers

Enable the organization’s new way of working

Modeling behaviors to support the organization’s transformation to a new way of working

Actively creating and maintaining a squad culture based on the organization and Agile behaviors

Providing informal and formal feedback within context of larger performance management system

YOU’RE GOOD AT

• Being user-focused and dedicated to understanding & learning about user needs and requirements
• Operating with a transparency mindset, communicating clearly and openly both above and below
• Bringing a data-driven approach to decision making
• Facilitating requirement discovery sessions with users to understand business context, user intent, solution objectives, and expected impact.
• Analyzing and breaking down the problem statement(s) and applying critical reasoning and creative thinking to constructively address business challenges and proposed solutions
• Collaborating with the development team on feasibility assessment, change / UX on usability, and ensure that it works within the constraints of the business, communicating to audiences across BCG and the world.

You build and sustain relationships with key stakeholders, and know how to deliver effective and engaging presentations

• Define and track KPIs that helps get the squad and products closer to the OKRs.
• Identifying problems and opportunities to innovate across a portfolio of products

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• T otal 6+ years’ relevant experience as a product analyst, business analyst or scrum master, or 4+ years’ experience working with Sitecore
• Agile Certifications, preferably Scrum.org (Professional Scrum Product Owner) or Scrum Alliance (Certified Product Owner)
• Understanding of agile principles and ways of working
• Strategic thinker who can converge ideas into tangible products
• Highly organized & proactive resource manager
• Strong communications and stakeholder management skills
• Experience working with JIRA or similar tool a plus
• Experience with Tableau, PowerBI or Alteryx is a plus
• Experience in consulting is a plus

YOU’LL WORK WITH

Digital Workplace, Knowledge Management and Product Enablement (WKE) team members are the gatekeepers to both internal and external knowledge at BCG.

We deliver end-to-end content lifecycle as well as enable unparalleled collaboration across BCG and its clients. We create opportunities for BCGers to increase productivity, efficiency and connectivity by delivering a suite of knowledge and collaboration tools and leverage digital product management, data science and analytics to do so.

We equip over 20,000 BCGers around the globe with bespoke access to external experts and a variety of data and research tools to ensure the most timely and relevant information is readily available.

WKE is made up of a diverse and cross functional team of specialists, project managers, and change agents who provide BCG with seamless access to a fully integrated knowledge ecosystem and a portfolio of digital collaboration tools allowing BCG to work smarter while driving commercial excellence and empowering innovation.

We rely on team members with a diversity of talents, skills and experiences to keep BCG in the know.