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BOD Miami is an ecommerce automation agency that allows new and current entrepreneurs to start their first ecommerce stores the right way: with a team of experts handling the work for from testing products, to building websites and creating high-converting custom TikTok ads.
We are a done-for-you service that aims to provide life-changing results and experiences to each and every client and help them eliminate the years of pain and frustration of starting an ecommerce brand all by themselves with very minimal results.
Are you passionate about helping people succeed and providing new ideas and initiatives for ensuring happiness among the clients you work with every day?
BOD Miami is seeking an experienced Client Success Manager who will focus on leading the charge for client satisfaction by communicating daily and listening to the feedback of our customers to ultimately provide a better overall service.
You will work closely with our COO and Media Buying teams to learn the ins and outs of our service along with how we scale ecommerce brands using Shopify-coded stores and TikTok ads.
The ideal candidate must demonstrate a passion and vision for ecommerce, client happiness, communication, problem-solving, and have a drive to further develop systems and ideas to increase the client experience.
Responsibilities
As the Client Success Manager for BOD Miami, you’ll be in charge of onboarding clients, being the primary contact for new and existing customers, answering questions clients may have, listening to their feedback on our service, and driving new initiatives to drastically improve our client experience.
Your main goal will be to make our clients feel heard, happy, and become someone that our clients know they can reach out to with any questions about their ecommerce brand.
We also will measure performance in client retention, churn, and overall satisfaction scores as these metrics are key for measuring business growth and client happiness.
Your success will help keep clients happy along with allowing us to scale BOD Miami to more entrepreneurs that want to get into the ecommerce space but just don’t know how to see any success.
- Ability to diagnose issues within customer initiatives and spearhead routes to resolution
- Ensure customer satisfaction that leads to monthly renewals and contract expansion.
- Develop a trusted relationship with consistently responsive and expert service.
- Host regular check-ins with customers as well as quarterly business reviews
- Answer questions and gather customer feedback
- Act as Voice of the Customer internally to represent customer needs and wants.
- Ensure retention and satisfaction of all assigned clients
- Aid clients in achieving their goals
Qualifications
- 2+ years working with brand/clients in the ecommerce industry.
- 2 years working in customer service
- Experience with project management, account portfolio planning and prioritization
- Excellent verbal and written communication with an emphasis on empathy and solution-oriented responses.
- Proven ability to be an assertive problem-solver and proactive relationship manager who can respond quickly to customer needs and anticipate issues and resolve these in advance wherever possible.
- Creative thinker who loves to challenge the way things are done as part of a relentless pursuit of improvement.
- A faster learner and self-starter. Entrepreneurial mindset. Global vision. Ability to thrive in ambiguity and adjust quickly to change.
- At least 1 year of working experience in e-commerce/retail business; mixed experience in both platform side and seller side is highly preferred.
- Be able to influence others without having positional authority with the ability to handle changing priorities.
- Self-motivated and results-driven
- Organizational, people skills and experience in setting priorities, problem-solving, and working independently in a dynamic, and rapidly changing work environment
Benefits
- Flexible work hours
- Ability to make a tremendous difference and have your ideas implemented
- Courses/mentors to develop your ecommerce skills and knowledge
- A collaborative, high-paced, supportive culture
Salary
$2500/Month starting pay with incentives and bonuses to increase to $4-5k/month in 6 months or less.
Applying
You can apply to this role if interested using this google form:
https://docs.google.com/forms/d/e/1FAIpQLScOMlGo0_Z_OX-c3JJYtj8onT6-ip3sg-7LUSOgvhEwBJk2WQ/viewform?usp=sf_link
Job Type: Full-time
Pay: $2,500.00 per month
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- Customer service: 1 year (Preferred)
Work Location: Remote
