PATIENT EXPERIENCE MANAGER
Blue Cloud is the largest pediatric Ambulatory Surgery Center (ASC) company in the country, specializing in dental restorative and exodontia surgery for pediatric and special needs patients delivered under general anesthesia. We are a mission-driven company with an emphasis on providing safe, quality, and accessible care, at reduced costs to families and payors.
As our network of ASCs continues to grow, we are actively recruiting a new Patient Experience Manager to join our talented and passionate care team.
OUR VISION & VALUES
At Blue Cloud, it’s our vision to be the leader in safety and quality for
pediatric dental patients treated in a surgery center environment. Our core values drive the decisions of our talented team every day and serve as a guiding direction toward that vision.
We cheerfully work hard
We are individually empathetic
We keep our commitments
You have an exceptional work ethic, positive attitude, and strong commitment to providing excellent care to our patients. You enjoy working in a fast-paced, dynamic environment, and you desire to contribute to a strong culture where the entire team works together for the good of each patient.
The Patient Experience Manager helps provide leadership to a team of Patient Service Representatives to promote outstanding results in customer/client service while promoting the company mission and culture.
Provides coaching to all associates and functions performed within the patient service center.
Assures timely and courteous responses to all requests for service from referring offices, responsible parties, and patients.
Routinely monitors calls to ensure agents are using SOP guidelines and resources to ensure accuracy of scheduled exams/procedures to better serve the needs of our patients.
Regularly schedule one on one coaching sessions with employees to provide coaching, feedback and assist in career development.
Works closely with the billing and insurance departments to ensure timely and accurate processing of patient visits.
Requirements + Qualifications
High School Diploma/ GED
3 to 5 years of experience in a supervisory role.
3 to 5 years of customer service experience preferably in a call center environment.
Strong critical thinking and analytical skills along with the ability to communicate clearly and effectively.
Computer skills to include word processing and spreadsheet.
Bachelor’s Degree preferred
Bilingual (English/Spanish) preferred
Strong background in patient care environment
Work with a passionate, dedicated, and talented team in a growing organization committed to doing good
Health insurance, Flexible Spending and Health Savings Accounts, disability coverage and additional voluntary plans
401k plan, including company match
Paid Time Off
No on call, no holidays, no weekends
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