Big Sky Downtowner Looking for Operations Manager at Big Sky, MT Full Time

About this Job

Downtowner was chosen by the Big Sky Transportation District to provide a new on-demand transit service within the Town Center and Meadow Village area of Big Sky. The service will utilize vans to provide door-to-door transportation to residents and visitors. Downtowner is looking to hire an operations manager to oversee day to day activities.

The operations manager will receive on the job training from an experienced Downtowner representative. The service will utilize company owned vehicles and equipment. Drivers will be W-2 employees of Downtowner.

About the Operation

Riders can request trips within our service area (Town Center and Meadow Village area of Big Sky) during the service hours. Trips are requested using the rider app (available for iPhone and Android devices), or by calling the dispatch hotline.

Drivers will use our company vans and devices to complete their assigned trips during their shifts. When a driver shows up for their shift, they will hop in one of our vans, and login to the driver device located in the vehicle. They will receive all of their trip assignments automatically through the driver device. The fleet will be a total of 3 vans, with a maximum of 2 vans in operation during the winter and summer and 1 van in operation during the spring and fall. We are expecting the driver team to consist of roughly 7 employees. Drivers will be paid $24/hr.

Operation Hours

• Winter (11/27 – 4/22): 6am – 11pm, Daily
• Summer (5/27 – 9/24): 6am – 11pm, Daily
• Spring / Fall (4/23 – 5/26 + 9/25 – 11/26): 8am – 6pm, M – F

Start Date

• Early December

Responsibilities

• Initial and ongoing driver hiring, training & scheduling
• Day to day oversight of drivers
• Fill in for drivers who call out last minute
• Provide a positive work environment
• Van inspection and maintenance scheduling (maintenance will be performed by an auto shop)
• Respond to rider feedback
• Correspondence with Big Sky Transportation District
• Review service level metrics and driver performance

Qualifications

• Experience in guest services
• Experience managing a small team
• Experience in transportation or shuttle services
• Good communication skills
• Comfortable with technology
• Good problem solving skills
• Self starter

Compensation

• Salary: $69,000
• Benefits: Full healthcare
• Any driving hours will be additional pay at $24/hr

Job Type: Full-time

Pay: $69,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Big Sky, MT 59716: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location