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First Capital Payments is looking for a greatly motivated tech-savvy person to join our team!
We are growing rapidly in an exciting technology market and are seeking a POS Support Technician to join our team in the Rochester area. We specialize in POS solutions and provide a business-building relationship with our clients. Our company environment is fun, energetic, and personable. We recognize how integral each team member is to our growth and success, so we place great importance on finding the right match.
Position
Summary:
As a POS Support Technician, you will work as a member of a technical support team and will report directly to the POS Department Director. You will be required to assemble and configure POS hardware. You will provide both on and off-site support, telephone support and remote access support for hardware and software for our clients. You must be able to manage and perform assigned tasks effectively, work together with others as a cohesive team, communicate and act professionally within workplace and with clients, and maintain a good knowledge of existing and future software and hardware products.
Duties and
Responsibilities:
– Maintain technical knowledge related to our suite of hardware and software product lines and industry
– Setup, configure, and test hardware and software components
– Install software and hardware at client sites, run and connect all cables between and at hardware devices
– Provide telephone, remote, and on-site support for clients in order to provide quick resolution to problems
– Provide training to clients regarding software, hardware, and troubleshooting techniques
Required Skills/
Experience:
– Previous Restaurant POS Support Experience a BIG PLUS
– Minimum of 2 years’ experience in Food & beverage/Restaurant industry, not required but advantageous
– Driver’s license
– Ability to manage and prioritize multiple tasks in office and at off-site client location
– Advanced written and oral skills
– Experience in configuration, installation, training and support of hardware or software products
– Expertise in Microsoft Office and Operating Systems
– Some evening and weekend schedules will be required
Compensation:
– Hourly rate
– Bonus for on call rotation
– Bonus for referrals
– Health insurance
– 401K with company match
– Pre-tax benefits for commute expenses
– Paid vacation, holidays
– Work related travel and telephone expenses covered
Job Type: Full-time
Salary: $20 – $25 per hour
To be considered for this position, please apply today!Estimated Salary: $20 to $28 per hour based on qualifications.
We are growing rapidly in an exciting technology market and are seeking a POS Support Technician to join our team in the Rochester area. We specialize in POS solutions and provide a business-building relationship with our clients. Our company environment is fun, energetic, and personable. We recognize how integral each team member is to our growth and success, so we place great importance on finding the right match.
Position
Summary:
As a POS Support Technician, you will work as a member of a technical support team and will report directly to the POS Department Director. You will be required to assemble and configure POS hardware. You will provide both on and off-site support, telephone support and remote access support for hardware and software for our clients. You must be able to manage and perform assigned tasks effectively, work together with others as a cohesive team, communicate and act professionally within workplace and with clients, and maintain a good knowledge of existing and future software and hardware products.
Duties and
Responsibilities:
– Maintain technical knowledge related to our suite of hardware and software product lines and industry
– Setup, configure, and test hardware and software components
– Install software and hardware at client sites, run and connect all cables between and at hardware devices
– Provide telephone, remote, and on-site support for clients in order to provide quick resolution to problems
– Provide training to clients regarding software, hardware, and troubleshooting techniques
Required Skills/
Experience:
– Previous Restaurant POS Support Experience a BIG PLUS
– Minimum of 2 years’ experience in Food & beverage/Restaurant industry, not required but advantageous
– Driver’s license
– Ability to manage and prioritize multiple tasks in office and at off-site client location
– Advanced written and oral skills
– Experience in configuration, installation, training and support of hardware or software products
– Expertise in Microsoft Office and Operating Systems
– Some evening and weekend schedules will be required
Compensation:
– Hourly rate
– Bonus for on call rotation
– Bonus for referrals
– Health insurance
– 401K with company match
– Pre-tax benefits for commute expenses
– Paid vacation, holidays
– Work related travel and telephone expenses covered
Job Type: Full-time
Salary: $20 – $25 per hour
To be considered for this position, please apply today!Estimated Salary: $20 to $28 per hour based on qualifications.
