Best Logistics Group Looking for Operations Manager – Logistics at Indianapolis, IN Full Time

BEST Logistics Group is excited to announce that we are now hiring for a Logistics Operations Manager, as we expand in the Indianapolis, IN market! We are looking for a results-driven, sales-minded, passionate, and motivated person who can join us in our efforts to continued growth within the company!

As an Operations Manager, you will be responsible for building and ensuring the performance, productivity, efficiency and profitability of our new branch in Indianapolis. You will be responsible for creating a positive work environment where employees build connections with customers by delivering amazing customer service. In this role, you will provide operational oversight, day-to-day management, and directly supervise a team of account managers and a portfolio of customers within our brokerage business.

Some of the key responsibilities of this role will include,

Strategic Input

· Liaison with top management

· Collaborate with our Regional Director of Logistics and our VP of Sales and assist in the development of strategic plans for operational activity

· Implement and manage operational plans

Financial

· Review financial statements and data

· Utilize financial data to improve profitability by identifying potential for cost reduction in key areas

· Analyze monthly revenue to measure productivity and changes in business levels

Business Growth

· Identify customers with potential for profitable growth

· Direct customer service inside sales

· Coordinate with sales team to pursue new opportunities

· Oversee management of key customer accounts

· Collaborate with other fleets and brokerage to maintain a good working relationship

Talent Management

· Plan the use of human resources to most effectively manage day to day business

· Assess talent among team members and identify best fit for each operational position

· Identify areas for improvement among team members and coordinate with Director of Talent to provide training

· Monitor and evaluate performance

Coordination and Supervision

· Coordinate, manage and monitor the workflow with operations

· Delegate tasks and accountabilities

· Supervise staff

Critical Success Factors for this role include,

· Excellent leadership skills

· Interpersonal and communication skills; works well with team members and is willing to assisting others

· Time management skills; is organized and able to establish and follow through on priorities

· Problem solving and troubleshooting skills

· Ability to multi-task

· Strong customer service skills

· Strong personal relationship and conflict resolution skills

· Computer skills using Microsoft Office; experience with McLeod TMS Software is very helpful

We are excited to hear from you!

Job Type: Full-time

Pay: Up to $85,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay
• Commission pay

Work Location: One location