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Job Description Summary
Job Description
Be part of something bigger!
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.
Purpose:
The Manager Professional Services, Dispensing PMO is a management position responsible for leading and managing teams within the Project Management and National Teams organization. Project and Program Management lead implementation projects, manage all aspects of the financial backlog management process to meet revenue delivery goals, and are ultimately responsible for the outcome of each project. This group is also responsible for the PMO and associated project and program management practices and tools. Previous work experience in the Government and Federal space is preferred, but not required.
**Home-based position with travel.
Overall responsibilities:
The overall responsibilities of the Professional Services Manager within the National Operations and PMO departments include:
Support strategic direction of BD Medication Management System (MMS) and provide leadership to the Project Management and National Operations organization
Development and management of project / program management processes and tools
Management and oversight of the Dispensing implementation process
Responsible for ensuring the successful implementation of BD MMS products
Development and management of effective practices, tools and standards for communicating information to teams, peers, executive leadership, and customers implementation activities
Establishes strong collaborative relationships at all levels within BD, customer and prospect facilities
Drives collaboration with Sales to support processes including pre-sales, contract / quote support, Quarterly Business Reviews, etc.
Management of accurate financial forecasting and delivery on monthly and quarterly revenue budgets
Monitors and controls expenses in alignment with budget
Responsible for customer engagement, customer satisfaction and managing escalations as assigned
Perform select Account Management functions for assigned customers
Collaborate within Dispensing Implementation to determine roles, responsibilities, and staffing needs for the implementation team to support customer projects / programs, company goals and objectives
Recruits, hires and develops a high performing team
Build strong team environment, culture of teamwork, collaboration, continuous improvement and customer excellence
Ensures project and program manager readiness to align with Organizational Readiness plans
Reviews analyzes activities, costs and operations data to determine progress towards Implementation goals
Maintain strong industry and product knowledge
Manage time and resources effectively to meet company objectives
Skills, Duties and Tasks particular to the job:
To meet the expectations of this role, the candidate must be able to demonstrate:
Demonstrates knowledge of industry-recognized project management methodologies
Possesses healthcare project or management experience and demonstrates thorough knowledge and understanding of management methodologies and relevant clinical and IT operations
Understands customer medication management workflow and is able to contribute / consult on best use of BD products
An understanding and commitment to meeting /exceeding project / program deliverable and customer expectations
Ability to manage complex and multi-faceted customer issues and relationships
Ability to absorb strategic product roadmap and articulate high level vision with customer stakeholders
Integrates knowledge of BD’s organization structure into solutions development
Ability to use governance and management tools to report and manage the health of all implementation projects and programs and all supporting methodologies
Strategic Thinking – interprets internal / external business issues / interdependencies and adapts work priorities in own area
Change Leadership – Embraces culture of change and leads by example
Ability to hire, develop and lead a high performing team that demonstrates an understanding of how to work within the larger Implementation and MMS organization
Results Orientation – leads team to achieve established goals in an effective manner
Ability to manage all aspects of the financial backlog process and deliver on monthly and quarterly revenue goals
Ability to proactively identify and mitigate risk
Personal courage – takes appropriate risks and makes decisions maintains responsibility for outcomes
Expertise in building and operationalizing processes and tools to meet the needs of the organization
Required Soft Skills:
Candidate should exhibit competency in the following set of soft skills:
Negotiation skills
Effective interpersonal skills
Team leadership
Ability to work in matrixed and virtual environments
Effective, professional customer communications (both verbal and written) including at executive level
Decision making skills
Building and leading effective teams
Conflict resolution
Qualifications:
Bachelor’s degree required or equivalent experience
Leadership or project management experience required
Prefer experience leading teams with experience implementing and supporting healthcare IT software solutions, experience with capital equipment model is a plus
Experience with managing virtual teams and demonstrated ability to lead in a matrixed environment
Specific knowledge of BD Medical Systems business or products highly desired.
Prefer knowledge of hospital systems and procedures that integrate with BD products.
Must possess and maintain a valid driver’s license and meet BD’s auto safety standards.
Home based position with travel. Travel may range from 25 – 75%, overnight travel. Position requires flexible working hours, including some nights and weekends. Ability to work independently from home office
Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why join us?
A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.
You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.
To learn more about BD visit https://jobs.bd.com/
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
PDN
Primary Work Location
USA CA – San Diego Bldg A&B
Additional Locations
USA NE – Columbus (East), USA NE – Columbus (West), USA OH – Cleveland, USA OH – Lakewood Detroit Ave, USA OH – Mason, USA VA – Reston
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