Aspen Dental Looking for Patient Financing Administrator – Remote at Springfield Full Time

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our continued growth, we have an exciting opportunity to join our team as a P atient Financing Administrator.

We are seeking an upbeat, patient-centric, operations-minded self-starter, who brings a positive attitude and a passion for working across internal teams to resolve patient financing related items across TAG Brands. This position will correspond remotely with our office teams to improve their knowledge and execution of third-party financing, improving access to care and the overall user and patient experience.

Job Description

• This role will support the Aspen Dental, AZ PetVet and ClearChoice brands.

• Become a Subject Matter Expert on TAG’s patient financing products and procedures.

• Must be able to communicate effectively through phone, e-mail, Zoom, Microsoft Teams, and Department ticketing system.

• Ownership of the Patient Financing Tickets and resolution

o Provide a first level response same-day.

o Resolve in 1-3 business days depending on issue.

o Engage appropriate Teams for a timely resolution.

o Effectively communicate all updates and open items to the Office and/or Teams.

• Drive, track and maintain company Internal and Lender Required Compliance.

• Guide offices for all collateral audits and maintain accurate office inventory.

• Assist with New Office Opening Calls for Patient Financing specific Training.

• Partner in updating and creating training resources.

• Assist with product changes, rollouts, and general education communications.

• Support and answer Field & PSC level Operations’ questions pertaining to patient financing products, procedures, and policies.

Position may require limited travel for training opportunities

Education Level

• Associates Degree, or related experience equivalent

Experience

• Must be comfortable multitasking and detail oriented.

• Proficiency with Microsoft Office (Word, PowerPoint, Excel, Outlook).

• Excellent customer service skills.

• Excellent communication skills, including written, verbal and presentation skills.

• Experience with creating, maintaining, and analyzing reports and data.

• Working knowledge of healthcare and dental industry (preferred, but not required).

• Experience with Excel macros (preferred, but not required).

• Experience assisting in the training of multiple levels of experienced attendees, preferred.

Compensation Range: $20.00 $23.60 $27.15

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