Log In
Sign Up
Job Description
Ascent Pro Support is hiring Field Training & Technical Solutions Consultants (TSCs). These are long-term contractor positions, travelling extensively to tire retreading plants throughout the US & Canada. You must have a dynamic personality and be able to communicate with a wide variety of clients and customers. Primary responsibilities are to train retread plant personnel on upgraded software, prepare the plant for the upgrade including guiding plant personnel through the entire conversion process, and provide software support to ensure a smooth transition. Additionally, the TSC will become a subject matter expert (SME) to provide Tier 2 technical support. This position requires 50% travel to customer retread plants throughout the U.S. and Canada. You must live in one of the following states: Arkansas, Iowa, Indiana, Kansas, Kentucky, Missouri, Nebraska, Oklahoma, South Dakota, Tennessee, Texas or Wisconsin. Candidate needs to live within 30 miles of an international airport.
Job duties include, but are not limited to:
Dual Roles in both Business Knowledge and Technology:
Travel up to 50% of the time to customer locations.
Conduct presentations, both in-person and remotely, to introduce existing customers to the new technology.
Train all the customer’s personnel on upgraded, or new, software.
Guide the customer through the upgrade, resolve all software and hardware issues, and ultimately support the customer through successfully using the new system.
Clearly communicate technical concepts to customer audiences.
Provide technical support for digital solution offerings.
Provide software testing and UAT (User Acceptance Testing).
Properly resolve or escalate system issues following an established process.
Ability to develop strong on-site and remote team and client relationships.
Participate in / facilitate discussions to discover solutions, as well as capturing and transforming business and technology requirements into production-based field.
Demonstrate strong presentation skills one-on-one, with small and large groups, and possess strong analytical, leadership & communication skills.
Other duties as assigned.
Requirements:
2 years’ experience providing field-based technical training and support.
Experience conducting training remotely.
2+ year of experience providing technical support.
Extensive travel experience is a plus.
Excellent verbal and written communication skills.
Strong analytical, diagnostic, problem-solving, time management and organizational skills.
Able to be flexible to work on new technologies and understand production business process.
Proficient in Microsoft PowerPoint, Word, and Excel.
Able to work in a fast-paced, deadline-oriented environment.
Able to work effectively with minimal supervision.
Able to collaborate in a team environment to complete required projects.
Able to gracefully receive feedback.
This is a full-time, long-term contractor position with Ascent Pro Support. Our employees receive these benefits:
Health, dental, and vision Insurance is available. Ascent pays half of employee premium.
Nine paid holidays per year.
144 hours paid time off per year, includes sick, vacation and personal time.
401(k) available after one year of service.
Weekly paycheck, direct deposit.
Applicant must:
Submit a professional resumé
Complete pre-screening interviews via Zoom or Teams
Training for this position will be conducted remotely. Flexibility is a must: able to work from home, travel, and meet at corporate offices in Nashville.
Call with any questions, or email:
Job offer is contingent upon successful completion of background check and drug screen.
(position also known as, trainer, troubleshooting analyst, IT support, technology integration specialist)
Salary range $78,000 to $84,240 annually, based on experience. Position is full-time, salary, exempt.
