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Quick Apply Full-time 3 hours ago Full Job Description Arraya Solutions, a leading Mid-Atlantic technology consulting firm and managed services provider located just outside Philadelphia is looking for a Network Operations Center Analyst I to join our Managed Services team! We are a culture that embraces change, values family and we are actively involved with the community.
Our team consists of people with positive attitudes who have an interest in growing their knowledge around technology and leaders that are heavily involved in the day-to-day activities.
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As the Network Operations Center Analyst I, you will provide technical support assistance for customers with a primary focus on supporting enterprise infrastructure technologies.
Responsible for proactively monitoring network, storage, and overall system performance and health.
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This role is the first to act when resolving active disruptions or failures.
This role will work directly with customers to review incidents and perform initial troubleshooting of unresolved issues.
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They will focus on remediation of incidents generated through remote monitoring tools and perform recurring maintenance tasks as assigned by the Manage Services Network team.
The ideal candidate will be passionate about supporting customer operations, detail oriented, and have a strong technical background and desire to learn.
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This position reports to the Network Operations Center Supervisor.
Responsibilities Proactively monitor a variety of applications, operating systems, servers, and network components to maximize uptimes and stability of business-critical services.
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First tier support troubleshooting environmental issues.
Primary escalation points for the Service Desk on all infrastructure issues Performs troubleshooting with carriers and vendors regarding network hardware and circuit issues Utilizes a variety of system and event management tools and procedures to respond and resolve internal and external customer issues Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA.
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Isolate, troubleshoot, and resolve network issues on Layer 1, layer 2, and layer 3 devices.
Provide technical support for incidents and problems involving network technologies.
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Perform routine scheduled maintenance tasks.
Working and documenting incidents in ITSM tool.
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Follow documented NOC standards and procedures.
Update and improve upon existing knowledge base articles.
.
Escalates complex issues to NOC supervisor.
Train and certify on supported technologies.
.
Quick Apply.
Our team consists of people with positive attitudes who have an interest in growing their knowledge around technology and leaders that are heavily involved in the day-to-day activities.
.
As the Network Operations Center Analyst I, you will provide technical support assistance for customers with a primary focus on supporting enterprise infrastructure technologies.
Responsible for proactively monitoring network, storage, and overall system performance and health.
.
This role is the first to act when resolving active disruptions or failures.
This role will work directly with customers to review incidents and perform initial troubleshooting of unresolved issues.
.
They will focus on remediation of incidents generated through remote monitoring tools and perform recurring maintenance tasks as assigned by the Manage Services Network team.
The ideal candidate will be passionate about supporting customer operations, detail oriented, and have a strong technical background and desire to learn.
.
This position reports to the Network Operations Center Supervisor.
Responsibilities Proactively monitor a variety of applications, operating systems, servers, and network components to maximize uptimes and stability of business-critical services.
.
First tier support troubleshooting environmental issues.
Primary escalation points for the Service Desk on all infrastructure issues Performs troubleshooting with carriers and vendors regarding network hardware and circuit issues Utilizes a variety of system and event management tools and procedures to respond and resolve internal and external customer issues Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA.
.
Isolate, troubleshoot, and resolve network issues on Layer 1, layer 2, and layer 3 devices.
Provide technical support for incidents and problems involving network technologies.
.
Perform routine scheduled maintenance tasks.
Working and documenting incidents in ITSM tool.
.
Follow documented NOC standards and procedures.
Update and improve upon existing knowledge base articles.
.
Escalates complex issues to NOC supervisor.
Train and certify on supported technologies.
.
Quick Apply.
