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About us
We are innovative, autonomous, supportive and our goal is to . Our culture is one of transparency and a true meritocracy where the best ideas win regardless of that person’s position in our organization. You bring your passion, hard work and genuine curiosity and we provide the foundation for building industry knowledge, skills, and expertise with a clear path to advancement..
Our work environment includes:
- Modern office setting
- Food provided
- Work-from-home days
- Growth opportunities
- Casual work attire
- Relaxed atmosphere
- On-the-job training
- Company perks
Client Services Manager – Kingwood TX
About Archetype Consulting Group
At ACG, we are dedicated to helping business owners access unconventional receivables. We provide exclusive opportunities to small and medium-sized businesses by enabling them to unlock capital through potential assets that would otherwise go unclaimed. Our services allow business owners to focus on their business while we do all the heavy lifting in reviewing, processing and potentially monetizing litigation claims to complex tax credits.
Our team is highly experienced in the legal and finance industries, spanning decades of collective knowledge and expertise in our areas of expertise. At the end of the day, our services give our clients peace of mind knowing they have access to an untapped resource for capital with a reliable long-term partner. Our offices are located in Kingwood, Texas, and Tampa, Florida, but we service clients nationwide.
Job Description
We are seeking an experienced, detailed oriented, and resourceful Client Services Manager to oversee the day to-day relations with our clients. This position will work on our claims team and be responsible for managing all day-to-day activities associated with our client’s claims process, from document collection to assisting in filing and tracking the progress of their claim. You will report directly to our operations manager and work closely with different role players, teams within the organization, vendors, and customers.
To be successful in this role, you must have a customer-first mindset, superb organizational and communication skills. In-office Monday through Friday is required, but we provide the flexibility to work from anywhere if necessary.
We Invest in the Long-term so You can Learn, Grow and Succeed
The Client Services Manager position is perfect for experienced claims and customer service professionals craving an environment of support so they can flourish while gaining the stability they have been looking for. Our culture is one of transparency and a true meritocracy where the best ideas win regardless of that person’s position in our organization. You bring your passion, hard work and genuine curiosity and we provide the foundation for building industry knowledge, skills, and expertise with a clear path to advancement.
Responsibilities
- Provide assistance to clients in person, on email, or telephonically.
- Schedule meetings or telephone conferences between clients and management.
- Compile and maintain records on client accounts using Asana, FileInvite, and various other Cloud Based Platforms
- Screen feedback and requests from clients and liaise with relevant departments within the organization to provide solutions.
- Escalate complaints to relevant departments.
- Build and maintain close relationships with clients.
- Update client information and maintain accuracy.
- Maintain a standard file naming convention and file structure within our system.
- Ensure the documents are stored and handled in accordance with our policies and procedures
- Other duties as assigned.
Required Skills, Experience and Education:
- 5+ years’ work experience required
- Bachelors Degree preferred
- Computer skills – must be proficient with Microsoft Office, Adobe, and Excel
- A professional and friendly demeanor
- Must Be Detail Oriented
- Ability to work efficiently in a high-volume production environment
- Ability to field inquiries and provide courteous and responsive customer service.
Rewards:
Team members enjoy access to career training and advancement opportunities and rewarded with
competitive compensation and a comprehensive benefits package, which includes:
- Unlimited PTO
- Remote/In-office hybrid
- Bonus Eligible
- Custom Desk and Laptop Setups
- Home Office Tech can be provided
- Medical, Dental & Vision insurance
Job Type: Full-time
Pay: $40,000.00 – $60,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Kingwood, TX 77339: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Excel: 2 years (Required)
- Customer relationship management: 3 years (Required)
Work Location: Hybrid remote in Kingwood, TX 77339
